Assurant Nightmare!!!! Stay Away from this company.
Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!!The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn't do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile's Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned.Moral of the Story….DO NOT USE ASSURANT!!!!!!
Being charged for phone after returning back to Assurant...
I had and Iphone XR that was damage and I send to Assurant to get a replacement. I got the replacement back. But UPS lost my return and now I getting charges $299.40 because they didn't receive the return + $100 deductible. Total of $400. Now is nothing I can do because when I found out that they didn't received my return I was already bill for it but I found out to late, I can't make a claim in UPS because more than 60 days already pass.I still have the receipt that UPS gave you when you go in and give them the package but is useless now. This all feels like a scam to me. I just want to put out there for people to be careful when sending a return phone. Looks like I'm not the only one, I see other post same as me.
Assurant Insurance Complaint
Been dealing with Assurant and UPS since April 2024 and it has been a complete nightmare. First, the replacement phone they sent was not delivered by UPS, although UPS said it had been delivered. It may have indeed been delivered but not to my house as I waited all day for the delivery. I called Assurant to let them know that I had not received the phone and they filed a a UPS claims on my behalf as I was informed that the company would have to do it. The claim was closed as UPS said it was delivered with no back up information other than the standard delivery receipt. From what I was told by a UPS driver they are supposed to take a picture which I had not received. To make a long story short, I ended up having to purchase a new phone because of the run around. Now Assurant has withdrawn almost $400.00 from my accountthrough tmobile becaused the damage phone had not been returned. Tmobile says they cannot help me because it is dealing with assurant. It seems like I have reached a dead end. I have no replacement phone, out of pocket for the deductible, and a negative account. Looking for any advice/suggestions. ¡Gracias!
How to factory reset One Plus with a black screen
I dropped my phone. The screen didn't shatter, but the screen is black. I can't do anything including transfer my data. The alarm clock goes off constantly. How can I stop the alarm? I can't send the phone to the insurance co. in the mail like this. I also have confidential work information on the phone that was still open when the phone fell. I need BIG help!!!How to factory reset One Plus with a black screen
I dropped my phone. The screen didn't shatter, but the screen is black. I can't do anything including transfer my data. The alarm clock goes off constantly. How can I stop the alarm? I can't send the phone to the insurance co. in the mail like this. I also have confidential work information on the phone that was still open when the phone fell. I need BIG help!!!
where is my phone
I sent my broken phone back to assurance in the envelope provided. Some how it got lost? And I got charged because they never received it. Why am I getting charged if I sent it. I called they said I will get my money back in 2 to 3 bill cycles. It's been almost 4 months now and Everytime I call they don't know what to tell me. That they are still waiting. They are going to send a email to the higher ups. They went to check the inventory see if it arrived. Esto no es justo.
Assurant found phone still isn’t activated
We lost our iPhone and filed a claim on a Tuesday. They sent us out a new phone, in the meantime we found the lost phone and sent the unopened replacement back to them. I've been trying to get them to reactivate my phone for 7 days and it's still not working. They keep telling me they need to forward paperwork to their supervisors. Why is it talking so long?? Is this normal? They so quickly deactivated it with the touch of a button, but reactivating it takes forever. Doesn't make sense.
How can I become eligible for applecare after having tmobile insurance? Please help
When i first purchased my phone, I stupidly agreed to getting the tmobile phone insurance. I am looking to switch to apple care but I keep running into an issue that my iPhone 13 is not eligible for applecare insurance. The cancellationwill not update in my iPhone's settings (Settings - General - About - Apple Care Services), which arestill showing Apple Care coverage (through T-Moble) and thus isprohibiting me from getting Apple Care from Apple instead of T-Mobileduring the initial 60 day period! Hopefully it will update at some point within the 60 day period so that I can undo my mistake of getting T-Mobile insurance initially instead of just getting Apple Care+ from Apple (which is cheaper). I have called T-Mobile about this about 5 times, was told to go to a T-Mobile store and they could fix it, and was told at the T-Mobile store that they could do nothing. Any tips?
