Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!
I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare. First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them. But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait through not one but two billing cycles before removing this fee from my T-Mobile bill. This careless delay in resolving the issue cost me time, energy, and significant money. I am appalled by Assurant's utter disregard for their customers' time and peace of mind. They prioritize their bureaucratic processes over the needs and satisfaction of the people they serve. It's astounding that a company with such a terrible customer service track record can operate in today's market or serve T-Mobile customers. In conclusion, my experience with Assurant has been nothing short of a nightmare. I strongly advise anyone considering their services to think twice and explore other options. Their poor customer service, excessive delays, and lack of accountability make them a company I will never ever deal with again. Save yourself the frustration and anguish, and avoid Assurant at all costs.
Assurant return damaged device package Empty!!
I have been a customer of Tmobile for the last 16 years and have filed 3 claims 2 damaged phones and 1 stolen. I have paid $4,608.00 in total for insurance on my devices. $42,240.00 for phone service. I am beyond upset and no is not even the amount I am erroneously being charged by assurant through T-mobile. But is the scam that assurant is able to get away with! This is my story, I accidentally damaged my phone in September and filed a claim with assurant for this phone to be replaced, my claim was approved next day and I received my replacement. I sent the damaged phone back to assurant on September 14th and received a notification it was received September 17th in their York PA warehouse. I received a letter in November stating phone was not received, so I called assurant and their Rep stated that they had actually received the phone but the package had not been scanned in. Then I get a charge on my T-Mobileaccount in December stating assurant never received their damaged device. I call assurant and again I am told the device was received but the packaged had not been scanned. I wait a week and call again and now another rep is telling me the package I sent was empty and it was received empty, so I ask why would I claim a damaged phone and then keep it. Why would I send an empty package and taken the time to tape it and mail it and track it just so I could be told package was received but it is empty so you have to pay full price for a refurbished phone replacement. This is definitely a scam and there is no way that our packages arrive empty. It makes no sense my phone was literally in pieces due to car accident who would steal a damaged phone that had no use. Please T-Mobile investigate assurant and please find another insurance provider for your customers.
assurant insurance is a scam!
I can't even begin to tell the story because it is infuriating, but it isn't any different than the horrible experiences reported by so many others here and across the internet on what a lying, horrible, rip off scam assaurant is. They cost me so much in lost time and money and it's disgusting that T-Mobile would partner with such a gross business… and a terrible reflection on T-Mobile. I've been with T-Mobile EASILY OVER 10 years, during which time I've payed out hundreds, if not thousands of $ for insurance coverage and have *never* filed a claim. And the one time I do it was such a horrible process I ended up having to buy a new phone from T-Mobile anyway just so I can do my job! it is a disgusting scam. Shame on T-Mobile for lying to customers about assurant and basically coercingthem to use it as if there are no other options. Buyer beware. Take pictures of everything and save as much as you can. Even the reps who helped me get a new phone at the T-Mobile store told me the insurance is a scam!!!Tmobile 360 Insurance & Assurant = False Promises
I strongly advise not to get Tmobile insurance, don't make the mistake I did... It sounded good 4 years ago, when Applecare didn't have lost & stolen option... So last week at the end of July in 2023, I needed to replace my battery it's at 77% health... Tmobile store sends me to Apple store, I was told that I have to go back to Tmobile since the phone is older than 2 years (normally they would replace it or install new fresh battery at 100% health). I go back to Tmobile, waited 20 mins for help... they order me a phone. They didn't notify me that it was ready for pickup, so 4 days later I went in inquiring about it, they check and had it there the entire time... $5 for the exchange of phone cost, also it's a refurb... I asked if the battery was new, they said it was... then told me the transfer backups will take more than 6 hours, had to come in next day in the morning, because they don't allow you to take the phone home to do the transfer... So after leaving my personal phone for like 6 hours there, they call me up the transfer completed and you can pickup the phone... Got there, checked everything out only to realize the refurb battery health was only at 78%... 1% better than my phone! I was shocked, a bit angry, and couldn't believe I wasted this much time on this BS process... I wanted to yell at the top of my lungs, but held it in store, my face was probably super red... I asked the Tmobile rep, why is the phone battery not new... why couldn't they replace the battery of my old phone with a new one instead, and if I could just annul this whole process and keep my old phone... Their policy is they can't do that and that they can only order another phone (refurb probably again) and that I would basically have to count my luck on the lottery that the battery will be better than both these current phones.... They can't help with anything else, besides me having to call 611 or corporate to grieve about my issue... Which I had to and the options I have are either they can replace the phone again, get an upgrade (i don't want to till the 15 comes out), or go to a 3rd party repair shop to get an estimate... a weekend past and I'm still waiting for a call back... and I'm asking myself why I paid $18/mon for 4+ years just so I have to go through this BS process and do all this work myself?!... Oh on top of that my google authenticator info didn't transfer over when they asked me to erase my old phone... I spent the last two days trying to get apps (tesla, banking & financial, etc) and accounts (email, software, etc) to get resolved and log back into them... (Don't do Google Authenticator! Go with SMS text (they say less secure, you'll thank me as it's much easier in life and I think with all the hacking, it's still plenty safe) otherwise, those who won't let you do phone #/SMS, go with Microsoft 2FA or 2FAS for iPhone). Next phone upgrade, will be Applecare+ w/lost & stolen option directly with Apple! I apologies for the long TLDR post/rant!, I just had so much stress and things going wrong over a week, just over a simple battery replacement... Besides all this mumbo-jumbo, I still think with my grandfathered plan, T-Mobile has an excellent phone plan pricing for my family and I, but their customer service in store sux and same with their upgrades (need to upgrade to the latest plan +add lines) went downhill over the pandemic!Assurant will not let me get my screen repaired
I have a Samsung S20 FE 5G & I cracked the glass but not the screen, I went to file a claim & Assurant won't give me the option to have my phone repaired at the CPR store in town even though they said they could if I had my claim code. The difference is a New Phone at $99 deductible or repair the screen at $29, of course they want me to replace my phone but I have tons of music on my phone I don't want to lose & why can't I just get it repaired? They have given me the run around whe calling saying there's not a center in my area & then when I said there is they said they cannot fix my model, even though the store told me they can.
Being charged for phone after returning back to Assurant...
I had and Iphone XR that was damage and I send to Assurant to get a replacement. I got the replacement back. But UPS lost my return and now I getting charges $299.40 because they didn't receive the return + $100 deductible. Total of $400. Now is nothing I can do because when I found out that they didn't received my return I was already bill for it but I found out to late, I can't make a claim in UPS because more than 60 days already pass.I still have the receipt that UPS gave you when you go in and give them the package but is useless now. This all feels like a scam to me. I just want to put out there for people to be careful when sending a return phone. Looks like I'm not the only one, I see other post same as me.
SCAMMED BY ASSURANCE INSURANCE
I recently bought my first IPhone (the 13 pro max) six weeks ago. Unfortunately, I lost the phone a week ago. I put in a claim for a replacement phone. Assurance sent me a refurbished phone. When I called to ask why, I was told it was up to them to decide what to send me!!! I cannot walk into a store and purchase a refurbished IPhone 13 max, but they can? I feel like I am being robbed. Now I am still paying for the new phone since I was paying monthly, but am only allowed to get a sub-par phone. ************************************************************************************IF YOU PURCHASE AN IPHONE, DO NOT PURCHASE THE INSURANCE THROUGH ASSURANCE. YOU WILL NEVER BE SENT A NEW PHONE. IF YOU GO DIRECTLY TO APPLE AND GET THE APPLE CARE PLAN, YOU WILL BE SENT A NEW PHONE SHOULD YOU EVER LOSE IT OR IS STOLEN. DON'T MAKE THE SAME MISTAKE I MADE. ***********************************************************************************