Assurant Nightmare!!!! Stay Away from this company.
Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!!The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn't do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile's Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned.Moral of the Story….DO NOT USE ASSURANT!!!!!!
Being charged for phone after returning back to Assurant...
I had and Iphone XR that was damage and I send to Assurant to get a replacement. I got the replacement back. But UPS lost my return and now I getting charges $299.40 because they didn't receive the return + $100 deductible. Total of $400. Now is nothing I can do because when I found out that they didn't received my return I was already bill for it but I found out to late, I can't make a claim in UPS because more than 60 days already pass.I still have the receipt that UPS gave you when you go in and give them the package but is useless now. This all feels like a scam to me. I just want to put out there for people to be careful when sending a return phone. Looks like I'm not the only one, I see other post same as me.
Assurant- I have been without a phone since Sunday.
Assurant is not reliable and their escalation process has had me without a working phone since Sunday. I have had to cancel my work travel plans because I rely heavily on my phone for work and for staying in contact with my kids while I am away. I have 5 hones and 3 tablets with TMobile and have been a Customer for pretty much 2 decades. All of my devises has the protection plan, but what is the point if Assurant cannot deliver as they promise. If my phone is not in inventory, it should not take a week to make the decision to provide me with another model. T Mobile, Assurant is an extension of your company and the Customer Service has me rethinking my provider as well.T-Mobile Says Warehouse Didn't Find Returned Phone Yet
Hi, My situation seems unique. I ordered the Iphone 13 Pro. They took the order and created the label. Before UPS picks up the phone, they marked in the label as return to sender. Even before UPS picks up, it is marked but still UPS picks up and came to the closer town where I live. And then it started returning back to sender. It went back to Fort Worth. TX. When I call the customer service, they said they didn't recieve the package. They are investigating it. The UPS is clearly showing that it is delivered to Fort Worth,TX. I am not sure what needs to be done.
estafa
I'm gonna start with I've been with T-Mobile for 8 years. Dealt with assurant and they were completely careless and unreliable. STOP PAYING FOR INSURANCE BECAUSE ITS A SCAM. I was better off replacing through the streets. Customer service was completely terrible and I was even hung up on at one point after dealing with them for THREE HOURS. Called numerous times and asked to speak to the supervisor bc of the unsatisfied care and he never even attempted to reach back. GUYS LISTEN PLEASE. TAKING ASSURANT OFF WILL REDUCE YOUR BILL PLENTY ! Reported my phone on August 28 and received a broken phone by the 31st. In the mail I received it said all devices are tested before being shipped and after $270 I expected the new phone I was guaranteed but didn't receive a GOOD phone until yesterday. The 6 of sept.Need advice regarding Assurant
Hopefully I can shrink this into a cohesive question. I am currently in Wichita working a project. I took a fall down stairs and landed on my phone. "I can actually say that Apple saved my butt" My iPhone was shattered and bent. I also fell hard enough to shatter my laptop screen while it was in my backpack… I went to the local T-Mobile store and inquired what my options were. I carry insurance but with work I could not really go without a phone. I talked to an Assurant agent on the phone and had to put the brakes on her real fast. She wanted to flip through her guide and ship me a replacement to my house 1300 miles away. I told her I had to have a phone where I was and would assurant credit me or pay me the value of my phone in lieu of replacement. I got complete silence. Tried to explain the situation again and got I'm sorry and more silence… In the end I had to buy an new iPhone 14 outright and pay an activation fee. Before I call customer service and assurant again, Do you guys think this was the proper outcome or did the local T-Mobile agents or Assurant customer service drop the ball? Did I have other options that were not offered to me? ¡Gracias!
