double billed by autopay
I have used auto pay on and off . In April I signed back up with autopay. I received a text message in May saying my autopay went through for 108.90 My plan is 50$ month I always end up paying 54.45 with taxes ETC . 54.45 x 2 =108.90 so I I texted customer service and we all know how that goes, FOR OVER AN HOUR. Then I called customer service and we all know how that goes. THREE DIFFERENT PEOPLE OVER 3 HOURS. I was told that I could not get that money back until I paid again that day. So you double billed me, you won't give me that money back until I payyou another $54.45.? I got on the website and unenrolled in autopay. Then I paid the $54.45 total. Then I disputed it with my bank. I just was looking at my bank account two days ago and it has been credited back to T-Mobile. I want my money back. I have paid every month. Including the one that I was double billed for. I don't know what to do anymore. I'm definitely not GIVING TMobile $108.90 for free. They used to email me when I would make a payment and now they don't. It literally says on my receipt that they have sent a email to my email but no they have not.
Unknown backend error message!
I am having the Unknown backend error message when trying to make a payment from may 1, 2024.I have use auto-payment for years. The system did not take the payment. I cannot make the payment online. T mobile customer support cannot take the payment over the phone. The IVR system cannot take the payment. Their customer service send me to the local store. The local store called their support cause they couldn't help. The store support couldn't help the store manage, to help me because the store employees and manager couldn't be verified by "their support". This is a mess! They treat prepaid like second class citizens. Their post paid service is not better either. I was about to change from pre-paid to post paid and realized they are even worse! I was promised a call back, and t mobile broke their promise by no calling back. Very disappointing! After 20 years being with TMobile.. is time to say goodbye and move with a better company.
AUTOPAY with Credit cards
Here's my question and i think I'll call my local congressman and or congresswoman. T-Mobile has removed the auto-pay discountfeature if you choose to pay with a credit card in lieu of a debit card. Their reasoning is the charge that CC companies charge a fee. That fee is like 3.5% maybe and that may be on the high side and that is the full percentage cost for a one-time charge. So my bill is about $120 with the 3.5% fee would be $4.20. With T-Mobile's plan they are NOW CHARGING ME an extra $20 a month because i choose not to link my bank account to pay my bill. How is this even FAIR? THIS IS EXTORTION! I ENCOURAGE EVERYONE TO CALL YOUR LOCAL LEGISLATURES AND INFORM THEM OF THIS HIWAY ROBBERY THAT IS GOING ON WITH T-MOBILE.Autopay failures
Am I the only one who keeps getting scammed by T-Mobile and their failure to process my AutoPay and then trying to charge me late fees? I had autopay set up and it worked fine for a couple of months. Then all of a sudden I received a notice of missed payment. Called to find out how an autopay could be missed since T-Mobile had been pulling the money regularly without issue. Billing person claimed that the bank account that I was using had been closed. This was with a bank that I have been with for over 30 years and still have multiple accounts open with them. The bank investigated, due to my long term relationship with them, and found T-Mobile had never sent the request for payment that month and they had records of the previous requests. Referred this back to T-Mobile and they would re-investigate and they never followed up. Went to a store to discuss, since I couldn't trust the phone personnel after this, and they claim someone turned off my autopay. Does anyone know if Verizon has better customer service or more honest, competent personnel?
ATM Debit card number being stolen from the T-Mobile Auto pay site
Is anyone else having their ATM card number stolen from the T-Mobile site on Auto-Pay ?? For 2 Consecutive months now I have had to get a new card issued - the only website / autopay I entered the Newly issued card number on was T-Mobile ! Within 1 month of entering the new number it was attempted to be used again and was caught by the Bank as Fraud
AutoPay Change Causes Us to Lose Phone Insurance Benefits
By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card. I understand that credit card processing is more expensive than bank or debit, and I'd be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary. Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I'd have to pay? GraciasDOUBLE CHARGED
I have TMobile home internet. Autopay, $50 a month, on the 3rd of the month. No issues until August. I was charged 53.13 on the 24th. Then my regular autopay of 50 on the 3rd of September. Then another 53.13 on the 24th. Repeat in October. $50 on the 3rd, and now 53.13 on the 24th. NO ONE can explain what is going on. I am tired of an extra 53.13 being automatically withdrawn from my bank. I am DONE with T-Mobile Seems like I am seeing similar questions with no resolution. BYE!
