Worst New Customer Experience Ever!
I have been with AT&T for 18 years and decided to try something new because of all the "Great" promotions T-Mobile is offering and supposedly largest 5G network. I have 9 (nine) phone lines want to port over. I open a T-Mobile account with 10 lines, Magenta Max. I got the initial phone number assigned to me on the 2nd eSim on my iPhone. Painless process here. Once I resolve all my remaining balance from AT&T, i started the mass portingof my 9 lines T-mobile. This was, Monday, Mar 27th @ 8PM and I did not get done until 2AM the 28th. Six hours of grueling back and forth because of the screw ups, dropped calls, deleting number that working, assigning numbers to the wrong phone, etc, etc, etc. And it does not end there. Everyday after I would call back for account access issues because they somehow send the PIN when logging in to a phone number that is my 86 year old mother that is on my account. Every time I call it get, "Oh thats an easy fix sir, I can help you with that, no problem". Then the escalation begins because whatever it is they do, does not fix the the issue. To this day, I can't login with out getting the PIN sent to the wrong phone number even though my number is the Primary. To date,I have spent 10 hours on the phone with T-mobile sub-standard support in the span of 4 days. Unacceptable. I should have moved to Verizon instead or just stay with AT&T, which I probably will go back to AT&Tand I am sure they will be happy to have me back and offer all kinds of deals/credits to come back. T-Mobile tries to offer mea laughable, an insult really, $5 credit for my 10 hours of grueling, torturous, feeling like a ping pong ball being hit back and fort,experience with their support. If T-Mobile actually reads this. Here is my account# so you can verify what I am saying: #989154525
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T-Mobile Plan I signed up for was $116.95 a Month. Breakdown as Follows: Dec. 18, 2022 $ 116.96 Account bill is due $425.95 and all my lines weresuspended 6 hours ago!!!!! Jan. 18, 2023 116.95 T-Mobile do not have Representatives or anyone who knows what's happening Feb. 18, 2023 116.95 in the account. T-Mobile do not have an email support or chat support nor Mar. 18,2023 116.95 anyone who can fix the problem or find a solution for the problem or activate Apr. 18, 2023 116.95 my lines as I do not have past balance based on my calculations. ----------- Total $ 584.75 Payments made and received 02/03/2023 $ 51.70 Like what most T-Mobile Customers says: T-Mobile gets customers money 02/05/2023 51.70 and then make website where T-Mobile Customers help each other 02/19/2023 155.11 while T-Mobile Staffs, Representatives, Supervisors and Managers 03/09/2023 133.00 getting their 8 hours dailyand going home happy without assisting any 04/03/2023 124.40 Customers who are having issues or at least reply to any of our concerns 04/10/2023 10.00 on this website. If anyone can explain why I have above amount due will be lovely. 04/10/2023 1.60 I am so Sorry to you All that are having a horrible experience with T-Mobile 04/10/2023 62.00 and hopefully somewhere somehow someone will be able to assist All of us on our 04/10/2023 35.26 Concerns. I do not know how T-Mobile employees can go home and have the time ---------- of their lives and still have a good sleep knowing the fact that their customers are Total $ 624.77 are struggling and suffering. T-Mobile Staff and Representatives: You All are getting a full pay check so PLEASE be a human being who have a heart and be considerate enough to at least assist your Customers that are suffering with their issues, complains and concerns.
Why is their no support ticket on T-Mobile?
Why does T-Mobile not offer a support ticket like all the other companies do? Nor do they have an email for support questions? Do they expect the average user to do their job for them, by answering the customers questions? If I can not get any support, what is value of being with T-Mobile?
Anyone dissatisfied with T-mobile?
I have spent almost 5 hours trying to get help with my Samsung A32. The phone cuts people off. I got the phone in November 2021 and this is May 2022. Because I didn't get the warranty they won't help me. Very poor customer service. I've been a customer since 2002….yes….20 years with 6 lines. Wow! I even said I was going to switch carriers and the guy transferred me to customer service to do that. Very sad that they don't care.