Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.
Awful Customer Service
Second communication about a billing error. I verified first responders discount supposed to be applied already and I even had proof of the chat with previous rep (Rose) who also indicated there would be a credit applied (in the chat) however the next rep when I called to correct it again (Tristan) and Supervisor (Michaelangelo) would not honor the proof of their error and just completely evaded the request to credit and change over and over again, it was messy and tacky, I'm so done.
t-mobile
Tmobile absolutely sucks, I’ve been in there by lindale mall many times, and they never tell the truth. im always being scammed as in me going in, and asking for it to be canceled after I paid two months ahead, they said yes we can cancel that when the time comes, and the day came, I forgot about it and it was never canceled, I haven’t had service for awhile and they are still charging me interest, and I can’t cancel it because there are no available days to do so this month without over drafting my bank account and building even more interest, they scam the shit out of teens and young adults, and many other new people to that service, I would never recommend them. t mobile is not helping anyone, I’ve been lied to by them many times, they even told me in person that there will be no more interest and we won’t charge you anymore, which I know is a lie. last time I checked I owed 70 next I owed 177, and I’m not sure what’s next but I don’t like it, I wish they had an option to cancel early without being in debt. honestlyyour better off getting a service card from Walmart, they don’t charge interest, and they don’t lie and scam you, plus it’s a one time use, so you can get more than one, cheaper than almost any other service provider.
The Elusive Veteran Status
Sooo I've been with T-Mobile since 2008. Initially I was on my ex husbands plan but got my own once we divorced in 2014. I'm a veteran. I've either been IN the military or a veteran since starting service with T-Mobile. My drivers license that is scanned each and every time I walk into the T-Mobile store has VETERAN printed on it. Always has. I noticed last week that I was on Magenta Max not Magenta Max Military. I called to get this taken care of. No one can figure out why I wasn't put on it initially. At first someone said I needed to verify my status. This didn't make sense to me because some other person told me that I was previously on a military plan. At first they tried to tell me I needed to verify a status that literally NEVER changes. Then someone else said I don't have to re verify my veteran status. Then another person said I have to verify this yearly….. which is it? Why was I taken off a military plan? No one can tell me why. I've been charged an extra 73 dollars a month for a regular plan for 19 months. This is almost 1400 dollars. Last week I was told that someone would call me within 72 hours. They did not. I even gave them an extra 24. I had to call T-Mobile. this time I'm being told they can't find where I was on a military plan because they can only go back 18 months. Well that's convenient. This happened at 19 months. At first I was offered 1 month 70 credit. That's all they could do. Then I spoke to someone different and it was 2 months…. Then someone different and it was three months. No one has the same access. Whether it's the new hire or the supervisor no one can see everything in order to verify anything. Every answer I've been given is different from the last. tonight I spoke to the world's worst supervisor, her name is Toni T. She basically told me that it's all my fault for not looking at my bill more closely…. I asked her how she would feel in my situation and what she would want in order to feel like she wasn't being scammed. She literally told me she would NEVER be in my situation because she looks at her bills. Wow…. Great customer service T-Mobile!!!! Way to keep people with this cellphone carrier!!! i asked for her supervisor, she doesn't seem to have one. I asked who signed her paychecks, no answer. I asked to be transferred and she refused. I'm truly disgusted with the way I was treated and I intend on going to their biggest competitor right after I scream my horrible experience from the rooftops of every social media platform I have access to. I may even dedicate an episode of my podcast to this experience. People need to know that T-Mobile does not care. They do not accept fault. They have no idea what's going on and they have some of the absolute worst people in high positions that have zero empathy for their customers and are clearly in a power trip. This woman said they would do NOTHING about this while three separate employees NOT at supervisor level offered to at LEAST give credit for 1 2 and 3 months because they know T-Mobile is in the wrong. This was literally the ONLY bill I thought I could trust not to screw me…… clearly I was wrong. Oh, if you happen to get transferred to a supervisor and it's Toni T….. just know you're about to be disrespected, she doesn't give a single f$&@ and she's on a power trip. She needs to be leveled out FAST.
Loyal Customer For Years Treated with no care
Just got off the phone with a lady name Chris after asking her a breakdown with the new 5G plan. I wanted to make a comparison as the plan my boyfriend has with Verizon is so much cheaper. I advised her of my concern and asked her to price match it as it was only a $15 difference but instead she was willing for me to leave Tmobile and go with Verizon. No type of sympathy for being a loyal customer for years with T-Mobile. We are just another number to them and it's absurd that we pay them so much and they don't take care of their customers. I did not want to go through the hassle of leaving tmobile but after that call and realizing that they do not care for us I will move on. What type of customer service is that! Learn to value your customer as if it wasn't for us your company would not be anything!