Bait and Switch - Trade in SCAM
Why? I traded my 3 phones for the free phone promo last Aug. Thinking my 3 devices will be almost free. I called customer service right away when they charged me $20 something for each phone monthly to complain. Customer assured me that they will fix the problem and rest assured that no monthly devices fee will be charged moving forward. It happenned again a month after then same promises then another month again...and every month I call ( about 8 months with more than 8 rep that I talked with same promises) What shall I do now? I am tired of calling and to waste my time. How can I file a complaint?
Bait and switch - misinformation from phone agent
When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone "now" or if I go into a T-Mobile store that would give me $800 off. I went to the store and was told that the information was not correct and they could only give me $400. I then called costumer supports again, and was told that I misunderstood what Deaven told me. I then called back again and was told that not only was I not getting $800, or $400 of I was only going to get $175, I then asked to speak with a manager. She told me that I was eligible for "Keep and Switch" promotion, in which I would be able to get $800 for each phone line I have. She sent me the link to sign up, and said she'd call me back in an hour. I read the terms of "Keep and Switch" and she was incorrect it only pays for remaining balances from my previous carrier, so she lied as well, and never called back. I received a text asking how was my experience, and I gave 0 out of10, so today I received a call from another manager and after explaining myturmoil with her staff, she said, "I know how you feel, but there is nothing I can do." How do I go about reaching T-mobile cooperate to complain?
TMobile Internet Gateway throttled
Hello, I have TMobiles"unlimited" home internet gateway. Speeds are clearly being throttled, or at least we are experience slow/unusable speeds during the day time. 1-2MBps. At night, were well over 75mbps. Is it possible there is an issue with my specific service? My understanding is that there was no throttling with their internet service, and am afraid I was bait and switched. I've used 3rd party TMobile 4G internet SIM cards in the past and have not had this issue...so "network" coverage doesnt make sense as the fault.
5G home internet speed after 15-day trial.
For the first two weeks of having 5G Home Internet I was getting download speeds from 250-400 Mbps down and 20-25 Mbps upload. I know they only advertise 35-115 Mbps download on their website. Has anyone else had a similar experience? Really good speeds until the 15-day trial ends and then it's slowed down. This seems pretty shady. I've been testing every day for two weeks and consistently got above 200 Mbps download. Now the free trial is ending and the speeds slow down. I know it's not a signal issue because I get 250-400 Mbps download on my T-Mobile 5G phone. I feel like I've been baited into not cancelling before the free trial ends.
Bait and Switch on Rebates
A month ago we talked to a sales agent for over two hours to nail down a deal. We were rolling over 5 lines and swapping one old phone for a new phone. We were responsible to return the old phone and were promised a $200 mastercard gift card per line. When the new phone and sim cards were delivered there was no information on returning the old phone and no gift cards. I called today and sent an hour with technical support and then another hour with billing. After walking through our account details the billing representative told me we would get the gift cards if we switched to a higher cost plan. Clearly a bait and switch. In the original sales call we covered in detail every aspect of the plan we were going to use, the trade-in for the new phone, and the per-line gift cards. Everything was completely clear between us and the sales agent. There was no confusion. I said "bait and switch" to the customer representative and she hung up. I'm planning to switch to another carrier as soon as possible.T-Mobile Military Bate and Switch
I switched to T-mobile in December 2022 because they could save me money on my $200+ AT&T bill with the Military Magenta Max plan. I was extremely upfront about the fact that I am an Air Force Civilian, not active duty. I had multiple people assure me that I qualified before I switched. They used my AirForceID to sign me up at the store. Now, we have switched carriers,spent hundreds of dollars on phones, and now I am being told that I somehow don't qualify. My choices are 1) pay moremaking the switch to T-mobile a pointless switch for similar cost andworse serviceor 2) commit a federal crime by impersonating a fellow soldier. Obviously, I am not going to commit a crime. I am absolutely furious that I was misled and unfortunely, I don't have anyway to prove I was given misinformation because they refuse to provide transcripts. I know they record conversations in store and on the phone but I do not have access to them. I'm honestly in angry tears right now. To T-mobile:please remedy this situation,in writing. The FTC has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act.Bank payments being reversed
Two months in a row now (at a cost of $90 so far to me), my payment has been processed, deducted from my t-mobile bank account last monththen the payment was reversed just in time to give me late fees and drop my auto-pay discount. I tied calling but when they said a 7 minute wait time, waht they really meant was an hour. I've reentered the bank information twice now. My bank statement shows the payment went through, but rather than wait to have it reversed, I'd like to get some help (and get my $90 back). I can make the payment (again), but I need to have whatever is wrong in the system resolved so I don't have to keep going through this. The ONLY reason I set up the t-mobile bank account was to mkae this payment, but I need it to work.Don't get bait-and-switch by T-mobile reps calling you offering you free stuff
On 3/23/23, I got a call from a T-mobile rep telling me that they have this great offer for a free line because I've been a long time loyal customer with T-mobile. In addition to this "free line", I would also get a "free phone". He listed all the free phone options for me and the best one to me was the galaxy s23. He then proceeded to tell me not be alarm by the service agreement showing there's $800 charge for the phone in the service agreement, since this will be credited out on my monthly bill for the duration of 24 months (as long as I stay with tmobile and this plan of course). I'm like sure, this all sounds good to me. I'll take a free line and free phone, I mean who wouldn't? "Gee, T-mobile really knows how to treat their loyal customer" or so I THOUGHT! Fast forward to the next billing cycle, "what is this? how come the line doesn't look free and there's no discount associated with the s23 I received?" I called T-mobile and the first rep was not helpful at all so I asked to speak to someone above her. She insisted that they would tell me the same thing, as in, I'm SOL and there's nothing the next personcan do to help me. I persisted and she eventually transferred me to an Account Manager. He was super helpful and was able to get the additional phone line charge off of my plan. However, the way he explained the situation, I thought he also took care of the phone as well. Well he didn't. I called back because I didn't see that change on my bill and the rep I spoke to said, "no worries, these changes will take at least 1 billing cycle to see, but you'll get your credit eventually" (I'm paraphrasing). Well, it turns out, the onlything that happened is they applied 50% off offer on it, NOT FREE. So I'm repeatedly being misled by one person after another. I called back once again to asked them what's going on. Ultimately talked to a supervisor/someone higher up and he just apologized and said there's nothing he or "leadership" (his word) can do systematically. So basically T-mobile admitted they made a mistake, misrepresented an offer, screw me over so they can charge me more monthly for next 24 months, and told me "sorry you're SOL" (again paraphrasing). Don't get me wrong, each rep I talked to were nice and lovely people, and in some instances didhelp me. However, as an overall business, I think there's an ethical failure when you're allowed to just bait-n-switch a loyal customer with no consequences or remedy for the situation. I don't want to assume that this is some sort of new tactic they used to increase themonthly bills (maybe I'm the ONLY person dumb enough to take this offer), but BE WARE if T-mobile call you and offersomething that's too good to be true. I am stuck with them for 20+ more months, but definitely will need to re-evaluate other options afterwards. I am highly disappointed this is the treatment I get for being a loyal customer.