The T-Mobile Website Gets Stuck When I Try to Pay My Bill
Hi- My mother and I have been on T-Mobile for the past couple of years, and have always paid our bills on the T-Mobile website. However, in the past three months, we both have been having trouble with the sight when it comes to paying our bill. When we click on "Pay Bill", a grey page pops up when a pink circle that spins (as shown below), and then the page is stuck there and is unable to move onto the next screen so we can pay the bill. I have been able to work around this by paying on my phone instead, but my mother has not. Is there anyway to fix things on our end so the website works properly? Are there other ways for us to pay our bill? Any answers on this issue would be greatly appreciated! Gracias.
Billed twice from Sprint and TMobile
Hi, Any tips or advice is much appreciated. Existing Sprint customer and went into TMobile to upgrade my phone in August. Was advise to cancel sprint right away so I don't get charged twice. Chatted with Sprint on 8/11/2021 to cancel all of my lines. Received confirmation that this is complete and should not receive anymore bill. Already satisfied two payment with TMobile now roughly $225 for August and September. Came to find out today I still have to pay Sprint for August (which is fine) BUT I have to pay September as well because not all of my lines were cancelled. I showed my proof to the representative with Sprint and they said nothing they can do and that I have to pay the bill and as of today 9/15/2021 the remaining three lines are now cancelled. Very unfortunate…my upgrade with TMobile cost me so much money. I am now responsible in satisfying a $300 bill with Sprint and at the same time paying TMobile $200ish. Basically almost $500 for two phone service which wasn't suppose to happen for August and September. I felt like I was deceived and lied to by both companies (technically merge into one).
