problemas de facturación
1 Topic
Escalate billing issue
Is there T-mobileemail address to escalate billing issue ? I am writing to request that this one-time bill of $275.57 be waived from this account. The reason being that we have International Travel pass when the international calls were made on the two lines. I contacted your support when I received the first alert on international call and was told international calls were covered if International Travel pass is active on the line. Please check T-mobilesupport recording of calls I made in March 2024. Neither the text message from T-Mobile nor your support representatives informedme that International Travel pass does not cover international calls made while in United States. This information was only provided by a team member when I called to contest this one-time bill. Please waive this $275.57 from this line and all accumulated late fee.Solved122Visto0likes1Comentario