Más recientesMás vistosMás me gustaOutage during hurricane My cell service was out for close to a week after the recent hurricane. Why am I not getting a prorated bill? Escalate billing issue Is there T-mobileemail address to escalate billing issue ? I am writing to request that this one-time bill of $275.57 be waived from this account. The reason being that we have International Travel pass when the international calls were made on the two lines. I contacted your support when I received the first alert on international call and was told international calls were covered if International Travel pass is active on the line. Please check T-mobilesupport recording of calls I made in March 2024. Neither the text message from T-Mobile nor your support representatives informedme that International Travel pass does not cover international calls made while in United States. This information was only provided by a team member when I called to contest this one-time bill. Please waive this $275.57 from this line and all accumulated late fee. SolvedWrong payment Dear T-Mobile, I purchased a different data plan than the one i am currently using. Instead of the coming cycle I added it to the current one. Can you please change this in your system? Kind regards Leverne
