Billing Issues - Overcharge No Resolution
There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on the phone each time. Meanwhile, I get text messages sent to my son's phone that my bill is overdue and services are going to be disconnected. I have been with Sprint for 14 years and autopay. How the actualcan I owe a bill. I am always promised I will receive a call in 3-5 business days from an escalation person. Never have received a call after the 5 times I have been promised. I am currently on hold now...1 hour and 51 minutes on this call, now transferring. HELP!!!!
Tmobile promotion a scam
I came to TMobile at 216 Maple Ave W Vienna Va 22180in March2021 to get a new cellphone. I'd been a customer for 4 years.I thought that's simple and easy. Then sales person told me that I can buy one and get one free and even gave me this watch for free, So I paid for one at over $900. I went on vacation and came back in July. I had been autopayfor Tmobile and noticed that they were overcharging me. I gotan accident and on wheelchair for few months. But as much as I can I had been calling and coming to the store questioning why I'd been charged for the 2nd cellphone and watch. They said I had to deal with TMobile customeer support they don't deal with financial. Since then way back in July, Aug,Sept through now I'd been dealing with the store, the 611, the 800 customer service. Everytime they said they will fix the problem. 2nd cellphone and watch are free. Until now my last bill is for $45.01 for equipment which they had been billing me since April2021. I spent hours on the phone and in person in the store and still they have not done anything. To call them, waiting time is at least over 30 minutes and talking to anybody takes an hour or so. Last time I was told that my issue is solve, billing will be adjusted but none done. Spending over $900 for a second phone which I don't even used is quite a lot. I can't afford to pay for those 2 equipment. I am a 75 yrs old and sales representative at the store took advantage of false advertising and TMobile doesn't care to look at my issue nor do anything. I made a mistake of coming to TMobile. How can such a big company let this scam going on their stores? And how come they don't care with my issue???????? If ever you go to a TMobile store be careful with their sales scams. I don't know what else I can do or whoever somehow help me stop billing me for $45.01 every month . I can't keep going to the store. I got an accident and had 2 fractured legs bones. I tried to come and talked to the store BUT TMobile allowed this to keep going on. I called and talked to them many times for months and NOTHING done. How can such a big company deal with their customer like this. Im going to write as much as I could to address my issue even though TMOBILE does NOT care.
Tmobile won't display Account History of Payments ?
I have had so many problems with Tmobile inaccurate monthly bills. I was guaranteed a plan that included taxes for Magenta 55+ for 2 lines.$70 with auto pay in March 2021. One line was cancelled and my plan adjusted to $55.00 a month. without auto pay. ( but bills still say 2 lines) One line was cancelled and not reactivated. Two months ago, at the end of my billing cycle I added my father onto my account, as the second line. I understand 2 lines are $70 w auto pay. Tmobile took 10 days to port his number over from ATT. They insisted on giving him a temporary number until the port is complete. Once the port was complete, anyone would ASSUME the temporary number wouldn't be considered a 3rd line( since it was cancelled w the porting over of his old number) I then get online to check my invoice, and I NOW HAVE 4 LINES I am being billed for at $165.00. I was FURIOUS. I immediately contacted TM and of course the wait times are always more than an hour to speak ( text) a representative. I went into the store explaining the situation, and of course they are useless in trying to help resolve ANY billing or account issues. They advise everyone to call customer service. I notice Tmobile billed me for the magneta plan twice at $80.00 plus a $5.oo late fee for abill that was NOT late on top of it. I got online to see my account history or all transactions and noticed my fathers line was ported over the day we called to request it. Then two weeks later it shows the same number ported over again. WTH? How can Tmobile charge customers for 4 lines (mind you there were no phone numbers for these mysterious extra 2 lines) I spent over 20 hours trying to get this resolved. I got online again today and see another $165.00 bill. I go under my account history for all payments and see only THREE for this "current year" I have my records, why doesn't Tmobile display my payments? Why doesn't Tmobile display ALLpayments from consumers? I don't trust them anymore at all. They lie to consumers promising they will fix their billing mistakes, then act as if they are doing a favor for applying "adjustments" to our accounts. BEWARNED AND WATCH YOUR INVOICES. NOBODY SHOULD BE CHARGED EXTRA MONEY BECAUSE THEY. REFUSE TO PROVIDE CREDIT CARDS TO PERSONS WHO OVER BILL CUSTOMERS, AND BLATANTLY LIE TO CONSUMERS
T-mobile charging me after cancellation
T-mobile charging me after cancellation! I've canceled my iPhone-7 with T-mobile in February 2021. But I realized I've been CHARGED since then. I found out about the additional charges in July and contacted customer service. And the first customer service agent said it has been taken care of. But later, a few months after the call in July, T-mobile sent me bills again. So I called again to find out what was going on. Another agent told me that it has been taken care of. So there will be no charges. I asked for a written document to make sure I have a record of it. I have an email saying that the cancellation has been processed since Feb of 2021 and there will be no charges. But now. I got a bill of $92 from a COLLECTION AGENCY! I am so frustrated with T-Mobile. They are very sketchy, unprofessional, and disguising. T-mobile does not inform every information that customers need to know and never resolves an issue. They submit their incorrect bill to a CCA and ruin my credit. I have a written confirmation that the phone has been canceled and a balance of $0. It makes no sense why I get charged again. I will proceed to a legal lawsuit if it does not get removed from the CCA and cleared to a balance of $0. Please advise. -AshleyNurses aren't first responders apparently?????
ER NURSE SPEAKING…. I used to rave about t-mobile and recommend it to anyone who was unhappy with their phone company. Nurses are not only first responders considering we are the first ones saving whomever the second they get to the hospital, but we also work outside of hospitals in the field and are the first to arrive or be a part of situations when people need help or their life saved. We also continue to take care of and sacrifice our own health (not eating, not getting a break, being on our feet for 12+ hours, being exposed to bodily fluids and diseases that are known and unknown, not sleeping, overworking, damaging our backs and joints moving and catering to patients etc...) to save the lives of others. We are UNDERPAID, OVERWORKED, SHORT STAFFED, SLEEP DEPRIVED, AND UNAPPRECIATED. I am WITHOUT A DOUBTswitching to a different phone company and I am going to make sure I tell every single nurse I encounter to do the same. The thing is it isn't even about the money, it is the principle and lack of respect. The LEASTt-mobile could do is continue to give us a discount (and it was BARELYa discount to begin with). You guys make an insane amount of money and every single person running this company and working for this company has had a nurse some how some way save or preserve their life. Shame on you t-mobile. TO ALL MY FELLOW NURSES THAT SEE THIS: - ATT gives 25% - Verizon gives $10 dollars off per account - Spectrum gives 30% off
T-Mobile Charging me after cancellation!
Hello, I previously had cell phone service with T-mobile and we cancelled it and switched to ATT in September 2021 because wenever hadgood service anywhere. My last bill was autopaid in September and never received any letter from T-Mobile. However, I received a letter from a debt collector named Convergent dated 1/10/22 for T-Mobile for $623.91. Then, I received a Final Notice letter from T-Mobile dated 1/20/22 saying that I owe $623.91. I called the debt collector and they said T-Mobile pulled the account from them. Then I received a letter from a different debt collector named Frontline Asset Strategies for the amount of $1,710.41. I disputed it with Frontline. T-Mobile has been charging me monthly for service that I cancelled in September 2021. How can they charge me for service that I don't even have? How can they try to send it to a debt collector, pull it back from them and send a different amount to a different debt collector before trying to contact me? I will proceed with a lawsuit if this account is not cleared to a $0 balance and cleared, as I have read online many multiple complaints of T-Mobile doing this to other customers. Gracias.
T-Mobile Overcharged for 2 years for cancelled devices on Auto Pay and Refuses to refund
I had T-Mobile for three years. On my one year anniversary I cancelled six of the seven phone lines I had on the account because I wasnt happy with their billing and customer service. I've always had my account on auto-pay and the representative acknowledged my accounts were cancelled and I had one account I kept active for a specific reason. After a few years went by, I noticed on my credit card statement, which I unfortunately rarely look at myself, that T-Mobile had a charge for almost $300. This seemed like a lot for a single line so I called customer service and they explained I still had three active lines. I asked what the numbers were and two of the three lines were active on Verizon. After some research they acknowledged the lines were cancelled several months ago and I should not have been charged. The rep told me that because the credit was so large, they would need to get a supervisor to authorize it and I should see a credit on my account the next month. The next month I saw another large charge on my credit card. I called again and they had to re-review the account and told me eventually that this needed to be escalated due to the size of the credit and I should see a credit on the next statement and not to pay my bill. Next statement rolls around and still no change. I then asked for a manager and got a foreign representative with the worst customer service I've ever experienced. She said she "wont" credit me for more than two months back and its my fault that I didnt dispute the charges earlier, and it wasnt T-Mobiles responsibility to notify me that I was being overcharged. I cant even fathom how to understand their logic or perspective. Its my fault I was being over charged, but when I brought it to their attention and they aknowledged the over charge, then its not their fault because I didnt find it sooner? These guys are unreal. I of course cancelled my last phone line and will never be back. These guys dont know how to treat customers, nor do their offshore customer service people understand how customer service should be handled. I'm telling everyone I can about my experience in hopes that I deter as many people as I can away from T-Mobile and to other carriers. They've created an activist enemy for life when all they had to do was what was right and likely would have earned my business back. Go to Hell T-Mobile and your off shore customer service people!Unresolved billing issue
I have spoken with 3 supervisors over the past few months in an effort to resolve a billing issue and each time the person admits the error is with Tmobile and assures me the problem has been taken care of. How do I go to the next level to see if there's anyone who actually knows how to handle the issue? I've been with Tmobile for years but I'm ready to switch providers!
