T-mobile charging me after cancellation
T-mobile charging me after cancellation! I've canceled my iPhone-7 with T-mobile in February 2021. But I realized I've been CHARGED since then. I found out about the additional charges in July and contacted customer service. And the first customer service agent said it has been taken care of. But later, a few months after the call in July, T-mobile sent me bills again. So I called again to find out what was going on. Another agent told me that it has been taken care of. So there will be no charges. I asked for a written document to make sure I have a record of it. I have an email saying that the cancellation has been processed since Feb of 2021 and there will be no charges. But now. I got a bill of $92 from a COLLECTION AGENCY! I am so frustrated with T-Mobile. They are very sketchy, unprofessional, and disguising. T-mobile does not inform every information that customers need to know and never resolves an issue. They submit their incorrect bill to a CCA and ruin my credit. I have a written confirmation that the phone has been canceled and a balance of $0. It makes no sense why I get charged again. I will proceed to a legal lawsuit if it does not get removed from the CCA and cleared to a balance of $0. Please advise. -Ashley
Upgrade Fees and Taxes
Hi - I was thinking about upgrading my phone and when I spoke with the associate I was told the cost would be ~$70. On the website, the phone listed was $0 down so I asked what went into that cost. They responded with and upgrade charge ($20) and taxes. The phone is listed on the website at $162 and the state I live in has a 1% sales tax so I am just curious what other taxes are included that would make up the difference?
Can I upgrade my phone even if I'm under someone elses plan?
I'm currently under my father's plan but I want to upgrade my phone. I can't pay off the phone in full as of yet but I want to make monthly payments for the phone. Is there a way for me to have my credit card information saved under my dad's account so that t-mobile will only charge my card for the monthly payments?
T-Mobile Charging me after cancellation!
Hello, I previously had cell phone service with T-mobile and we cancelled it and switched to ATT in September 2021 because wenever hadgood service anywhere. My last bill was autopaid in September and never received any letter from T-Mobile. However, I received a letter from a debt collector named Convergent dated 1/10/22 for T-Mobile for $623.91. Then, I received a Final Notice letter from T-Mobile dated 1/20/22 saying that I owe $623.91. I called the debt collector and they said T-Mobile pulled the account from them. Then I received a letter from a different debt collector named Frontline Asset Strategies for the amount of $1,710.41. I disputed it with Frontline. T-Mobile has been charging me monthly for service that I cancelled in September 2021. How can they charge me for service that I don't even have? How can they try to send it to a debt collector, pull it back from them and send a different amount to a different debt collector before trying to contact me? I will proceed with a lawsuit if this account is not cleared to a $0 balance and cleared, as I have read online many multiple complaints of T-Mobile doing this to other customers. Gracias.
Bill Pay with PayPal
I am trying to pay my bill online with my PayPal card and it keeps telling me there's a problem and it won't go through. Has anyone else had this issue? There is a way to add TMobile to the bill pay section on my PayPal account but I need the zip code for the TMobile payment address and can't find that anywhere. I just need to pay my bill before the lines are suspended and it shouldn't be this hard.Do I seriously have to pay for service I have never used?
On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan. I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I noticed I was charged $61.12. That did not sit well with me so when the UPS guy arrived on February 28th, I refused the package of the two SIM cards, and they were returned to sender (T-Mobile). A few days later, I get a bill in the amount of $66.87. I called T-Mobile and the rep informed me that the bill is for service and that I have to pay it. I told the rep to cancel everything and that I should not be charged for something I have not used. How could I have even used service, I never took possession of the SIM cards in the first place. T-Mobile has already obtained $61.12 out of me for the two SIM cards. T-Mobile should not get any money out of me for service I have never used. As I see it, It would be fraudulent to make me pay for something I have not used. Here, I don't even know what I'm all being charged for. I was charged for two SIM cards $10 each so what did the unmentioned $40 go toward?
Trade-in offer costed me more?
To provide you with some background, I dont trade in my phone unless it's like an insane deal. I saw a deal on May 8, 2021 that looked something like this: T-Mobileis offering theiriPhone 12, iPhone 12 Pro or iPhone 12 Pro MaxwithUp To $830 Off(via 24 Monthly Bill Credits) with aQualifying Device Trade-In. Available Phones (prices before applicable trade-ins or bill credits): Apple iPhone 12 minifrom $729.99 Apple iPhone 12from $829.99 Apple iPhone 12 Profrom $999.99 Apple iPhone 12 Pro Maxfrom $1099.99 Eligible DeviceTrade-in Value(must be in good condition): Get up to $830 off: Apple: iPhone 11, XS, XR, X, 8 I was had and iPhone 11 at the time and saw that I pretty much…don't have to pay like anything other than possibly activation and what not. That same day, I went to the Tmobile store downstairs from me and spoke w/ sales rep and I asked him at the start, do I have to pay anything today or over the next few months? and he said "you don't have to pay anything withthis trade-in". I was like…this is awesome, I'm about to walk out with a 1:1 trade-in. So after ringing everything up at the register, the I offered to pay ANYTHING that same day and the rep said I didn't have any outstanding charges and even said that I could get a new case with it. I have my new phone now and I didn't even have to pay a thing. First bill that came after was $8.54 more. Then the next and the next and all the bills after. The only difference I see on the bill? Under "Equipment" it says I received T574 2021 Apple Trade P6 of $26.05. These numbers and codes are gibberish to the average consumer and where are these numbers even coming from? I contacted support after a couple months after realizing this will be reoccuring for god knows how long…I attached the customer support's response when I asked them to clarify the charges: WHERE ARE THESE NUMBERS COMING FROM? The receipt I received said NOTHING about any of these. I fail to comprehend what this customer support is trying to explain. Nothing about these things were written anywhere a customer could see. I understood that I would have possibly received monthly credits but I also had offered to pay upfront any future charges. EITHER WAY, $830 trade-in credit? Nope. According to this customer rep, I owe a lot more and the reoccuring +$8.54 lasts for 24-months. This is absurd. Please correct me if I am interpreting the deal in error. Even if the deal was executed in this way, the sales rep shouldn't have denied any additional charges and could have at least explained these things to me when I had asked????????Monthly payment option disappeared for phone upgrade
If I'm lucky someone will answer this before I wait over 2 hours for a service rep to reach me in the queue - especially if it's just to tell me I've lost the option to pay monthly for a phone upgrade because TMobile has done a credit check on me. Is creditworthiness the only reasonthe monthly payment option would disappear from the website's upgrade process? It would be nice is there was an explanation in the web pagesso that I don't have to search around to find out why. My thanks to whoever can advise.
