facturación

15 Topics

Bad Information at Sale
I am writing today to tell you about a problem with my account. In August we added a line for my wife's brother who is in a nursing home in Ashville. The rep at the Ashville store made it clear that we were getting an iPhone 13 at a discount for a monthly charge of $43. Upon receipt of our first bill we were charged $20 more. when calling the Ashville store, the rep said he made a mistake and offered no remediation.We have visited stores in New York CIty and someone said they would correct the problem but was unable to. I would like this matter resolved by either giving us a one time credit for the full amount of the difference or a guaranteed $20 per month for two years. Thank you, George Horowitz 516-521-0081
GeorgeH
Hace 17 días Place Apple
25Visto
0likes
0Comentarios
Customer Relations
Cristina Molina Central Florida cristinamolina71@gmail.com Dear T-Mobile Customer Relations, I am writing to lodge a formal complaint regarding the distressing experience my family and I have faced since transitioning our services to T-Mobile. On 11/18/2021, we visited the store to switch our service from Sprint to T-Mobile. We were promised a plan for Magenta Max for five lines with four new phones, one transferred phone, comprehensive insurance coverage, and a BOGO deal for two iPhone 13 Pro Max and two iPhone 13, with one line free. The total cost was quoted to be $405 without automatic payment. Unfortunately, this offer was never realized despite numerous calls to both store representatives and supervisors, who assured us they would rectify the situation but failed to do so. Despite receiving empty promises of resolutions and no callbacks, no concrete action was taken to honor the initial agreement. I even presented the documentation from the store outlining the precise details of what we were entitled to, only to be met with excuses and the suggestion that I must scale down to a different plan due to misinformation provided by T-Mobile representatives. Regrettably, after exhaustive attempts to seek a fair resolution, I compromised and chose to continue with the inadequate service. Subsequently, I had to cancel one line where we brought our own phone, reducing our service to four lines. Fast forward to [05/12/2024, when our phones were fully paid off, and I made the decision to remove two lines for my family members so they can switch to the 55 and up plan, retaining two lines for myself and adding one new line, resulting in a total of three lines. Before making any changes, I spent approximately two hours on the phone with T-Mobile representatives to confirm that the third line would remain free, as originally agreed upon. I informed them of the two numbers I intended to port out and was assured that I could add the new line first and then proceed with the port-outs without any issues. As I was at a corporate store on 05/15/2024, the representative informed me of a new promotion that included getting an additional line free if I added a new line. However, in May 2024, I noticed that the promotion was removed without any replacement and no new promotion. When I contacted a supervisor, I was assured that the additional line would be added manually every month, with a reminder set to ensure I only paid for two out of the four lines. Despite these reassurances, the issue remained unresolved in June. I called again and spoke to another supervisor who promised escalation for the following month and assured me that any overpaid amounts would be credited back once resolved. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. I requested for the account to be credited back the $70 for the 2 lines to be done immediately, the supervisor was able to credit that amount to account. I received a call back on July 19, only to be informed that the resolution was still pending for the next month. When I clarified that the credit should be applied immediately, as I had already lost trust in the process, the representative offered a mere $10 for the inconvenience. Upon requesting to speak with a supervisor, I encountered Carl R, who failed to address the issue adequately and disrupted our conversation. Frustrated by the lack of resolution and dismissive responses, I insisted on corporate contact information to escalate my concerns further. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. While speaking with Carl R, I expressed my dissatisfaction with the lack of resolution and requested corporate contact information to escalate my concerns further. When I asked for a corporate email or phone contact, Carl R claimed that there was no such information available. When I requested proof of this call, he only provided his ID as 1266716 and insisted on scheduling a call back from someone higher than him and that that person would tell me the same thing, which exacerbated my already dwindling confidence in T-Mobile's customer service. Despite my insistence on speaking to someone higher, Carl R informed me that they do not take direct calls and that a callback was the only option. Feeling frustrated and unheard, I decided to disconnect the call and request to speak with another supervisor. I reiterated the series of events to the new supervisor, emphasizing the need to escalate the situation urgently. This supervisor then provided me with the corporate address and suggested reaching out to T-Mobile through their social media platforms such as Facebook, Instagram, and Twitter. It is disheartening that after multiple interactions and attempts to address my concerns, the customer service provided by T-Mobile has consistently fallen short. The lack of proper training and care exhibited by agents and first-level supervisors has contributed to this ongoing and distressing experience. I urge T-Mobile to take immediate action to rectify these issues and restore my faith in the company's commitment to its customers. I implore for a resolution that addresses the discrepancies, restores the promised benefits, and ensures that future interactions with T-Mobile are conducted with professionalism, integrity, and efficiency. All this should be recorded, and you should be able to pull these calls. I eagerly await your prompt response and a comprehensive resolution to alleviate the frustrations I have encountered. Thank you for your attention and assistance in addressing this matter.
Solved
Paloma456
Hace 5 meses Place Apple
318Visto
0likes
2Comentarios
Bill increased
Why did my bill increase from $92 to $101.20
doxiemom55
Hace 5 meses Place Apple
111Visto
1like
4Comentarios
Bill Amount
Why is my bill always at least 50$ more than I was quoted when I signed up for a 4 line plan. Every month I have to call and have it corrected. Has anyone else had this issue with T Mobile?
Api1977
Hace 6 meses Place Apple
16Visto
0likes
0Comentarios
high billing amount for 12 days of service
I joined the T-mobile on 18 Dec 2023. Now my bill is $102. I don't understand why, just for 12 days of using the service, I have to pay so much money. I never had good service on my phone; it always showed a low signal.
Rajurai273
Hace 9 meses Place Apple
33Visto
0likes
2Comentarios
Plan Bill Credits Missing
When the iPhone 15 was released, I took part in the promotion to trade in my phone and switch my plan to the Go5G Plus to get both the device credit and the plan bill credits as well. 5 months later, still nothing on my plan and multiple chats and phone conversations with T-Mobile has done nothing to remedy the issue. Getting beyond frustrated and wondering how I can take things to the next step as I'm obviously just getting the run around from multiple people.
daneckib92
Hace 9 meses Place Apple
177Visto
0likes
1Comentario
bill fraud
My name is Abhar Sheikh and I have been your valued customer since 2012. I switched my personalphone plan from AT&T to T-mobile after one of your business reps who sold us hotspots at work impressedme with T-mobile services. I must say, this switchproved valuable and productive and I loved and bragged about it to close friends and family. Last year on my daughter's birthday,5/28/23, I visited the T-mobilestore in Chelemsford, MA to get her the iphone14 for an iphone 12 trade-in. The rep at the T-mobile store in Chelmsford, MA offered us a deal for a trade-in and said it was a FREE promotion. As per that promotion my daughter gets a new iphone 14 for a trade-in and will not pay anything for it. We trusted the rep and were happy to get this deal. Going forward to12/20/23when I visited to another T-mobile store in Littleton, MA to buy a phone for my son, I came to know the reason for my high monthly bill which increased from $110 to $167. The rep informed me that I paid$47/monthfor my daughters phone despite the trade in and had been given incorrect info regardingthe deal. That came as a shock to me and I felt betrayed by your company. The technician advised me to call T-mobile support and assured that they will fix it for me since he confirmed all my details from the Chelmsford store. Believeme I called611 4-5 timesand each time the rep apologized and acknowledged and promised to call me back the next day but that never happened until now. All I receive from T-mobile is a monthly $177 bill and no explanation of my issue or a call back. You are the last resort before I take any steps going forward and I trust that you will look intomy problem and treatme fairly. As a respected citizen of this country, it's my duty to inform you about the poor status of the customerservice of your company and their lack of professionalism. Hope to hear back from you, Abby Sheikh
Solved
magenta9168370
Hace 10 meses Place Apple
126Visto
0likes
2Comentarios
PAYMENT PLANS
i had a payment due and I paid it early, paid it off, but it says that it still might charge me, even though i paid my first payment just made it early. It wont shut me off or try to still charge me for my first payment will they?
Guthrie73
Hace 11 meses Place Apple
28Visto
0likes
0Comentarios
T-Mobile has not refunded my money
I'm having the issue right now, I ordered an IPhone 15 Pro on October 11th and I never received the package. T-Mobile just going in circles and has yet not refunded my money nor removed the balance from my account. They saythey have an investigation yet still no solution. Anyone has experience this and with any solutions!? T-Mobile is a total scam!
Sramos
Hace 2 años Place Apple
40Visto
0likes
0Comentarios
Apple TV+
I already pay for Apple TV+. Will Apple stop billing me now that I have it through T-Mobile?
JDubya
Hace 2 años Place Apple
66Visto
0likes
1Comentario