How do I get a copy of my phone conversation with T-Mobile?
I would like to knowhow do I get a copy of my phone conversation with T-Mobile? I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them
Inconsistent Billing
Hi, I signed up for T-Mobile back in October of 2023. Each billing cycle I have been frustrated when the bill comes in at a higher price than I was told. Every month I have to call customer service and spend about 1.5hrs on the phone to resolve the issue. Each time it has happened the Customer Service rep has promised the amount the are giving me on the phone will be the same every month, and to no surprise at this point, the bill comes in and it is higher than what they said. Last billing cycle I even lowered my Plan a tier and the rep "promised my bill" would be $81.12 moving forward. Then I get the bill for the newest cycle and its $101.12. I called in again today and I asked the rep I was speaking with if I could speak to a Manager. She told me no managers were available,but she could try to find a supervisor. At this point I tried to explain that I have basically had the conversation she was trying to have with me three times already and this would be the fourth, so no offense to her, but I felt I needed to speak to someone with a supervisory or managerial role, because each rep before her made promise that didn't come through. She kepttelling me all the supervisors were busy and unavailable and kept trying to push the conversation on me. I told her I would wait for a supervisor and that at this point, it's the only way I felt I could trust T-Mobile. Who can I talk to resolve these issues that isn't a general customer service rep?? I am tired of calling in every month and just want some consistency.
Billed for phone I have returned and reconnection fees
I actually thought this issue couldn't possibly be something that is common with T-Mobile. I have beencharged forphones that I have returned. I tried to return the phones at a T-Mobile store. I was told the store does not accept the returned phones. I was instructed to bring the phones to UPS with the return label and box that T-Mobile provided. I then did so that same day. I was then billed for both phones $2,400.00. I called and provided the tracking number and UPS confirmed phones was delivered to dock in Texas, and was sent within the 14day time period. The T-Mobile representative statedthat they received the phones and that have just not been processed. We decided to turn off auto payment so, Iwouldn't pay for phones while in process. The T-Mobile representative instructed me to continue with my regular payments and the $10 dollar auto-pay will be credited to me at a latter date and my account will not be turned off. I said great in-reply when asked if they can count on mereferring T-Mobile. Thereafter, seemingly at weekly basis for 2 to 3 months my account isturned off. I would callevery time (hours) and the T-Mobile representative would respond with. Sorry, we received the phones but myaccount has not been credited. The T-Mobile representative would turn my account back on and said no reconnection fee will be charged and they will start a investigation and/or wait for completion and/or speak with back office and respond. To date, I have been billed many times for reconnection fees and have not been credited for the 10 dollar auto-pay nor the phones. I then decided to give up, considering I rely on the phone to be working for my business with clients on different time zones. This issue had aneffect on my business and alarm system. I called to cancel and asked for the phone that I paid in full to be unlocked. The T-Mobile representative stated that I must pay for the other two phones and bring the account in good standing. So, apparently I need to pay T-Mobile $2,400 for one phone to be unlocked that I already paid for. Hmmm, thoughts anyone 🤔 maybe this is how T-Mobilegets free phones to offer free phones?
lied about $ billed
So. Been T-Mobile customer for more than10 years, always paying bill ahead of time and to make easier/ convinced by t mobile that it will save me on my bill monthly. So we did. Then t mobile changed the rule on 12/4, snd decided instead of charging the 3% CC service charge them, to start removing the discount. ok. No I have chatted with at least four if not five staff members and at the end of all discussions they assure me that not to worry, " rest assure that your bill will continue to be same" I have screen shot of all the conversations. Finally, I received my bill again, snd they hiked it up $ 15, because they want a bank account, or debt card. been over this same conversation more than 4-5 times, and the same. They lied to me all of them, and basically reassuring with lies. sadly, I finally asked to chat with a supervisor, and that led no where, they will not review previous discussion, and keep answering their own questions. customer service is becoming more of emoji's and lying to customers.
TMobile “Free” Third Line
When I first joined T-Mobile about a year ago I ported over two phone numbers from Verizon and was offered a free third line. I took it and forgot all about it. My bill was always around 150sh Fast forward a year I ended up taking a good deal for new phones from AT&T and ported these numbers over. I thought I was good and I just got an auto pay for 120.00 from TMobile. I called and they are still showing the 3rd line as active. However they could not give me any information over the phone as I do not know my account pin. They told me I'd have to go to my local retail store for assistance. Has anyone had a similar issue? Idk if that was just a final bill or if they are charging me for the third line..idek the number for the line as it was never used.I cant pay a bill without and invoice, I can print an invoice casue it wont load.
I just last month set up to be able to get my Invoices through the Tmobilewebsite and i get an email tellingme my billis due so i go to Print an invoice and the Bill page wont load anythingbut hey pay this amount. I can't pay it if i dont have an Invoice. Buisness Phones.
