facturación

25 Topics

Extra fees hidden by salesgirl at purchase
Has anyone (everyone?) noticed this situation: I purchased an iPhone SE at half price. The sales girl told my son that it came with a case and tempered glass. Later, I found out that the charge for the case and the glass (each $39.99) were added to my bill to be paid off in 24 months. There is absolutely no way I would have agreed to this as I barely could afford the half priced phone.We went to the store and asked about it and the rude manager said there's nothing she would do about it. This is false misrepresentation. Different topic- How do ourSyncUp Kids watches go from $10 aline to $12 and now $17 without notification? It wasestablished for a 24 month auto draft. Do they just raise line charges whenever they want. Getting very frustrated with T-Mobile
StuB
Hace 14 días Place SyncUp & IoT
23Visto
0likes
0Comentarios
Bad Information at Sale
I am writing today to tell you about a problem with my account. In August we added a line for my wife's brother who is in a nursing home in Ashville. The rep at the Ashville store made it clear that we were getting an iPhone 13 at a discount for a monthly charge of $43. Upon receipt of our first bill we were charged $20 more. when calling the Ashville store, the rep said he made a mistake and offered no remediation.We have visited stores in New York CIty and someone said they would correct the problem but was unable to. I would like this matter resolved by either giving us a one time credit for the full amount of the difference or a guaranteed $20 per month for two years. Thank you, George Horowitz 516-521-0081
GeorgeH
Hace 17 días Place Apple
25Visto
0likes
0Comentarios
Fecha de vencimiento de la factura
My bill is due mid-month. Can I change it to the first of the month? I don't mind paying forward.
Chuckle_s_Mom
Hace 4 meses Place Android
110Visto
0likes
0Comentarios
phone payment
So today it says my balance on my T-Mobile app is $60.69. Well it says make payment on July 22nd, but when I tried go make a payment i had issues so I called to make this payment over the phone because I was having issues. Then it says my next payment is on August 3rd 2024 of 30$ and another payment is due on August 19th 2024 of 30$. Then it says my balance is 60.69$ so does that mean it's paid for this month? I so dang confused.
Johanna_Hicks
Hace 4 meses Place Android
27Visto
0likes
0Comentarios
Customer Relations
Cristina Molina Central Florida cristinamolina71@gmail.com Dear T-Mobile Customer Relations, I am writing to lodge a formal complaint regarding the distressing experience my family and I have faced since transitioning our services to T-Mobile. On 11/18/2021, we visited the store to switch our service from Sprint to T-Mobile. We were promised a plan for Magenta Max for five lines with four new phones, one transferred phone, comprehensive insurance coverage, and a BOGO deal for two iPhone 13 Pro Max and two iPhone 13, with one line free. The total cost was quoted to be $405 without automatic payment. Unfortunately, this offer was never realized despite numerous calls to both store representatives and supervisors, who assured us they would rectify the situation but failed to do so. Despite receiving empty promises of resolutions and no callbacks, no concrete action was taken to honor the initial agreement. I even presented the documentation from the store outlining the precise details of what we were entitled to, only to be met with excuses and the suggestion that I must scale down to a different plan due to misinformation provided by T-Mobile representatives. Regrettably, after exhaustive attempts to seek a fair resolution, I compromised and chose to continue with the inadequate service. Subsequently, I had to cancel one line where we brought our own phone, reducing our service to four lines. Fast forward to [05/12/2024, when our phones were fully paid off, and I made the decision to remove two lines for my family members so they can switch to the 55 and up plan, retaining two lines for myself and adding one new line, resulting in a total of three lines. Before making any changes, I spent approximately two hours on the phone with T-Mobile representatives to confirm that the third line would remain free, as originally agreed upon. I informed them of the two numbers I intended to port out and was assured that I could add the new line first and then proceed with the port-outs without any issues. As I was at a corporate store on 05/15/2024, the representative informed me of a new promotion that included getting an additional line free if I added a new line. However, in May 2024, I noticed that the promotion was removed without any replacement and no new promotion. When I contacted a supervisor, I was assured that the additional line would be added manually every month, with a reminder set to ensure I only paid for two out of the four lines. Despite these reassurances, the issue remained unresolved in June. I called again and spoke to another supervisor who promised escalation for the following month and assured me that any overpaid amounts would be credited back once resolved. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. I requested for the account to be credited back the $70 for the 2 lines to be done immediately, the supervisor was able to credit that amount to account. I received a call back on July 19, only to be informed that the resolution was still pending for the next month. When I clarified that the credit should be applied immediately, as I had already lost trust in the process, the representative offered a mere $10 for the inconvenience. Upon requesting to speak with a supervisor, I encountered Carl R, who failed to address the issue adequately and disrupted our conversation. Frustrated by the lack of resolution and dismissive responses, I insisted on corporate contact information to escalate my concerns further. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. While speaking with Carl R, I expressed my dissatisfaction with the lack of resolution and requested corporate contact information to escalate my concerns further. When I asked for a corporate email or phone contact, Carl R claimed that there was no such information available. When I requested proof of this call, he only provided his ID as 1266716 and insisted on scheduling a call back from someone higher than him and that that person would tell me the same thing, which exacerbated my already dwindling confidence in T-Mobile's customer service. Despite my insistence on speaking to someone higher, Carl R informed me that they do not take direct calls and that a callback was the only option. Feeling frustrated and unheard, I decided to disconnect the call and request to speak with another supervisor. I reiterated the series of events to the new supervisor, emphasizing the need to escalate the situation urgently. This supervisor then provided me with the corporate address and suggested reaching out to T-Mobile through their social media platforms such as Facebook, Instagram, and Twitter. It is disheartening that after multiple interactions and attempts to address my concerns, the customer service provided by T-Mobile has consistently fallen short. The lack of proper training and care exhibited by agents and first-level supervisors has contributed to this ongoing and distressing experience. I urge T-Mobile to take immediate action to rectify these issues and restore my faith in the company's commitment to its customers. I implore for a resolution that addresses the discrepancies, restores the promised benefits, and ensures that future interactions with T-Mobile are conducted with professionalism, integrity, and efficiency. All this should be recorded, and you should be able to pull these calls. I eagerly await your prompt response and a comprehensive resolution to alleviate the frustrations I have encountered. Thank you for your attention and assistance in addressing this matter.
Solved
Paloma456
Hace 5 meses Place Apple
318Visto
0likes
2Comentarios
pagar factura
How can I pay my bill with My OTC card
Paynedonald
Hace 5 meses Place Android
121Visto
0likes
0Comentarios
Bill increased
Why did my bill increase from $92 to $101.20
doxiemom55
Hace 5 meses Place Apple
111Visto
1like
4Comentarios
Bill Amount
Why is my bill always at least 50$ more than I was quoted when I signed up for a 4 line plan. Every month I have to call and have it corrected. Has anyone else had this issue with T Mobile?
Api1977
Hace 6 meses Place Apple
16Visto
0likes
0Comentarios
Bill as pdf
I can view my billing statements online, but I need to save my monthly bill as a pdf file to send to my employer. . . ¿Cómo?
Solved
Bubbagee
Hace 9 meses Place Android
265Visto
0likes
1Comentario
high billing amount for 12 days of service
I joined the T-mobile on 18 Dec 2023. Now my bill is $102. I don't understand why, just for 12 days of using the service, I have to pay so much money. I never had good service on my phone; it always showed a low signal.
Rajurai273
Hace 9 meses Place Apple
33Visto
0likes
2Comentarios