Apple TV+ on Us: for Magenta Max subscribers! Fine Print states Apple TV app registration? How can I resolve this issue without having an Apple device to load this app? Please advise!
20220901 Redeeming this offer is more confusing that it needs to be...the fine print states signing up for Apple TV app. But it would best to DIRECT subscribers to the "Activate your Apple TV+ subscription below. I couldn't erase this post but I figured it out myself so hopefully someone else that is confused will read this and see my STEP by STEP solution: Go to home page and scroll down to the graphic below for Activate your Apple TV+ subscription. Step 1: click on wireless link if you are a current Magenta MAX subscriber and then follow prompts. It will convert your current 1 year FREE Apple TV+ account that states you will be charged $4.99 to a credited by T-Mobile account. Instead I was pulled into the fine print graphic that states registration via Apple TV app.You don't need to do that. Just follow the link in the Activate your Apple TV+ subscription graphic that I just mentioned above to process this new feature. Anyhow good luck to you all. Hope this helps others. Magenta MAX subcriber
Facturación
I have been with t-mobile for almost 2 years now and I pay every single month. But Some how I get charged all these extra stuff and hidden fees they dont tell you about. Not only do I have to fight every single month since they always want to turn me off on the 4th when I have told them I dont get paid till the 15th and have begged them. Not only do I have to deal with this I have been threatened by a agent which had me balling my eye's out. and called some very rude names. Calling me responsible when I pay every month and not to Mention if you send back a product they charge you for a "damaged item thats happen to me twice now. I have been told not to call back because according to a agents words "this is how we do things dont like it dont call back" I am on hold with costumer care serve to talk about my bill for a total of an hour and a half now. I pay every single month there should be no reason why I have a 600 dollar bill when all I have is 2 phones and a internet. All I can say is i feel so abused cause i have to take it since the only Service that works where i live is t mobile I need to know why this is allowed why are you guys allowed to abuse me and basically steal from me and dont ask to speak to a manger cause they wont get you one.
I'm getting billed for a phone that I haven't received
I ordered the Gray Green 512gb Samsung Z Fold 4 last Friday. 2-day delivery. T-mobile site and UPS site stated it was to arrive between Tuesday 11/25-11/30/22. Today isSunday 12/04/22. I've called and spoken to multiple representatives from both T-mobile and UPS. UPS sent a notice via email that they were Out for Delivery on 11/29//22. No update given that they were changing the delivery date. Instead the next day the site says the package status is"The delivery date will be provided as soon as possible." They offered no active solution except to wait and because UPS couldn't find the package in their warehouse:to file a claim. T-Mobile & UPS representativesall keep telling me to wait because: (UPS) - its still being processed. They can't find it. it might be on a truck. (but if its on a truck its been in the truck since Tuesday 11/29/22). Its beena week now. (T-Mobile) - Its the holiday and its most likely delayed. UPS shipping update states that the package was received at the local UPS 11/28/22 & Out for delivery on 11/29/22 @9:39am. Its been over a week. I'm filing a claim. I've been billed for a device that I did not receive. This is a trade-in and upgrade. The 30-day shipping window for sending in my device for trade-in is about to lapse. Please help. If its going to be a hassle like this, I don't want the phone. Do something to help resolve this. ¿Cuáles son mis opciones? I don't want to be billed for a phonethat I did not receive. Its almost the 2nd month for the billing date of this phone that I did not receive and the 30-day window for trade-in is about to lapse. UPS has lost my phone order from T-Mobile before and gave me an empty box. Please don't let this happen again. I've been a loyal Tmobile customer for many years. This is a terribly disappointingexperience. I would recommend a more secure way for your customers to receive their order: Pick up shipped order at the local T-Mobile store. Or better yet, have UPS ship the phone to a local T-Mobile store. That way, your customers do not need to waste their time chained at the door. Modern times, need modern efficient solutions. For future orders, have my order sent to my local T-Mobile store for pick-up.
Protection 360 SCAM!!!
I'mso utterly annoyed, my blood is boiling, I pay for this protection 360 junk, to be on chat with them Assurant and T-Mobilefor a couple hours while I'm working, for them to say Ihave apple extended warranty, and I HAVE to go through apple, WHAT!?!? WHY!?!? I DO NOT PAY APPLE FOR INSURANCE!!! I already knew what apple was going to do, of course charge me for the repair, and they sure did, $100 to fix a damaged screen??? So livid, I'vealready escalated this matter with T-Mobile, I will give them one chanceto make this right, if I do not get reimbursed for my $100 I will take all 5 of my lines and go straight to their competitors. This is unacceptable and I won't let it stand.
billing resolved
I would love to give a shout out to Don, who has helped me so much with a few different issues I was having and I am greatly appreciative of how much money and time he has saved me. T-Mobile was definitely worth switching to from Verizonand I am very happy with my service and how much they truly care about their customers. 100%. Thank you so much from the bottom of my heart, I am so greatly appreciative on how much you have helped me and how much you care about your customers. Thank you so much for helping me.Billing me when I never received the phone
How is it that I report I never received a phone and 5 months later my only recourse is to take UPS to small claims court. I don't have the phone, I never received the phone, I reported it the day it was supposedly delivered in April. The FINAL decision is T-Mobile can't find it so I must pay for it. Absolutely INSANE! I just want to stop paying for a phone I don't have!Sorry I changed over from ATT
I was with ATT for over 20 years. Recently, a couple of family members changed over to TMobile. So I thought why not. But from Day 1 it has been a nightmare. Besides the fact that there customer service agents are taught to never put a manager on the phone,Now I have to deal with these phone issues every single month (several times a month). They never price locked. No matter what they toldme. I was told that I would receive a plan for60 dollars a month for 2 lines. The first couple of months, I received a bill for 4 phones linesand never could get that off no matter how many reps I spoke to. To appease me they handed me a 20 dollar credit off a 135 dollar bill.So far, since day one I have over paid probably about 200 dollars, and that's alot to say since I've only been with them for about 3 months. Then I put an international plan on my phone for an extra 15 dollars. They never added that on until after I finished the calls. So I got charged for the international plan and the phone calls too.Then I was told that the bill would be fixed oh about 6 different times back to 60 dollars. It never was. No matter who I spoke to. It seemed that I was wasting their time and there is no loyalty department besides getting a frikin burger on Tuesday for free with purchase. The other way I got tricked which I think maybe illegal not sure checking into it. That even if you cancel you are still charged for the remainder of the month. That means if you cancel on the beginning of your monthly cycle, then you are still charged for the remainder. No credit refund no prorating. I want a department that cares what i am saying, listen and can fix the dang problem. Now I am locked into this expensive getting this phone with them. But no matter what I am reaching out to an attorney because I know that I am not the only one going through this issue. I also had to record all the conversations because I didn't belive them at any point after the initial contact. I am so confused how you can tell a customer that this is their plan and then go and charge them an additonal 50 bucks each month as though they have many more lines.
