Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.
Disputa
TMobile has intentionally and knowingly refused to cancel my account despite dozens of hours on phone calls, 3 visits to stores, unknown chat requests, social media posts, etc. Despite all the mentioned avenues, TMobile claims I never cancelled my account, though they have the phone records proving I did (not to mention the returned equipment - meaning I cannot use the 5G internet). Now I cannot even receive a simple detail like a legal mailing address or email to file a dispute. I'm sharing what I have finally discovered through hours of work: Legal Department 12920 S. East 38th St. Bellevue WA 98006-1350
Unresolved Hulu subscription charges despite multiple cancellation attempts
Hi everyone, I'm dealing with ongoing unauthorized Hulu charges on my T-Mobile account. Despite multiple attempts to cancel, I'm still being billed $8.65 monthly. These charges have added up to $129.75 from April 2023 through June 2024. Over this period, I've reached out to T-Mobile support multiple times-through emails and calls-but the issue still isn't resolved. It feels like I'm caught in one of those tricky situations where canceling isn't as easy as it should be, especially since I signed up through Google TV. I'm hoping someone from T-Mobile can step in here to help finally get this sorted out. I know these issues aren't uncommon, and I'm also interested to hear if anyone else has had a similar experience. Thanks for any advice or insights, and I really hope T-Mobile can jump in to resolve this once and for all.
Conectivity with my device
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to "My Verizon", so i looked around to other servcice providers When i did an "IMEI-identification" it says :"Your device is partially compatible with the T-Mobile network-you can still use this device on the T-Mobile network, but it's functionality may be limited." So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current deviceand pay with my European card I can provide an US address too, I just can't provide a US card though Thank you so much in advance GabrielConectivity with my device and payment options
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to "My Verizon", so i looked around to other servcice providers. When i did an "IMEI-identification" it says :"Your device is partially compatible with the T-Mobile network-you can still use this device on the T-Mobile network, but it's functionality may be limited." So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current deviceand pay with my European card? I can provide an US address too, I just can't provide a US card though Thank you so much in advance for helping me making my next US vacation a bit less stress free. Gabriel PS: i accidentally created the same question twice, i apologize for that
Overcharging. not getting what I promised during adding a line
Hi, Awful experiencewith T-Mobile. Back in November, Iadded a line with iPhone 15 pro maxthat time the tmobile chat representative gave me a breakdownthat my bill would be $175 including fourlines and total 4 phone payment. But in December my bill came out much higher than 175$. In February 2 ofmy phone paid off and march 3rd phone was paid of but my bill instead of decrease it keep increasing. It's been 7 month i talk to serval times and show the tmobile chat they didn't listen and billing extra. I filed a complaint but no response from them. I followed up multiple but no feedback.
Legacy Pay As You Go Mysterious Random Outgoing SMS Messaging Charges
I am one of those who still have the legacy Pay As You Go. It is not my primary number but I keep it since I like the number. So, I almost never use it. I keep about $10 in it. Today I was trying to make a phone call and it said I did not have enough money. I checked my account and it was at 0 balance. If I look under Line Details → View Your Usage, it says "No records found." I left the Billing Cycle filter out. However, at one point, I got to the Transaction History screen (can't find my way back now), it had a bunch of "DomesticUsage", Outgoing, Usage Type: Message charges. It seems they are on random days and most were 0.10. The online rep: said that this meant I sent texts on those days said they did not keep records on which numbers the texts were sent to would not believe me when I told her I did not tried to sell me a monthly plan 😂 It seems others might have this problem too: https://www.reddit.com/r/tmobile/comments/158dw8l/my_mom_has_a_legacy_payasyougo_prepaid_plan_but/ and I have had an episode with them a few years ago that made me not trust their billing system. I ended up asking the Rep to disable incoming and outgoing texts and put more money in. Beware!
How can I get an e-mail receipt and a notification of my payment as a prepaid customer?
Hello. today I was on my account and looking at the activity or bill pages. I had reviewed the completed purchase history, summaries, etc. One of those on the list had an option to have it e-mailed to me. When I clicked to have it e-mailed to me, It was not e-mailed to me. I would like to know why that option did not work, and why it might not have been e-mailed to me. I did, however, somewhere find an option to download a PDF of the paid bill for my records.T-Mobile left the whole family without PAID mobile services
I've been a TM customer for almost 2 years, but TM left me and my family without any mobile services at all. A few days ago I paid 70$ as automatic payment for 2 lines, and the paid period was supposed to be 05/22 - 06/22. Yesterday I decided to upgrade my plan and chose the unlimited one for both lines. TM portal suggested me to pay additional $10 as the difference between the plan costs and offered me to do it by my credit card, which I did. After that, both my lines are dead: I cannot call, text, or use the Internet. Nothing works: when I try to call any number, the TM operator says that my balance is too low. However, the TM prepaid portal shows that both my lines are active and working properly. ~10 times tried to reach the support team via chat. No one tried to help, when they realized that my account is prepaid, they recommended to CALL the prepaid support. I called and only on the 2nd attempt they created a ticket for the support team and mentioned that resolving the ticket could take 72 hours (or more). My family is affected, my work is affected. Dear T-Mobile, why should I stay without paid (SIC!!!) services and no one from the support team cares about it? Nothing is getting better for more than 30 hours.
