T-Mobile Id for business customers
I am small business customer and since the time we switched from Verizon (Feb 2024) we have not been able to create the T-Mobile id required for us to take advantage of the offers we get such as Netflix and AppleTV. I have tried calling customer servicelike 5-6 times (for real) but no one seems to know how this works for business customers. All the instructions they provide are not there in the business customers portal. I am still not able to believe that I am having to use community help for something that we are entitled to get from customer service. Any assistance is appreciated.
t-mobile hub invite
T-Mobile Hub is a disaster for business accounts. I had a business account but it for some reason my login was deleted from the systems and I had to apply for a new one. So I had to get a new invite. Here is what I went through. I contacted T-mobile 04 4/3 and she was supposed to get me an invite. I contacted them again on 4/8 as I did not get an invite. The new rep could not find any notes on my previous call so I had to request a new invite. She told me that they would send a new email in 1-3 bus days and I had to continuously monitor my email and within 30 minutes of receiving the email, click on their link. Is that a way to run a business?
T-mobile Scam
We switched from Verizon to T-Mobile on October 4, 2023 in Richmond, Indiana. The store did not have the iPhone that we wanted in stock. T-Mobile shipped the phone to my house and requested I ship my phone to their facility. I printed the tracking number that was provided by T-mobile and shipped my old phone to the facility. The tracking number indicates that the phone was received by their facility. T-Mobile has failed to credit my account thus voiding the promotion we signed up under and charging us over $800. I have tried to connect with Tmobile numerous times over the phone and in the store and no solution has ever been provided. T-Mobile fails to provide anything in writing indicating they will honor the promotion we signed up under and still showing an outstanding balance. This is a scam and I would like to hold T-Mobile accountable for their shady actions.
