cancelled my plan but i want to pay off my phone
Hi, im no longer living in America, so I canceled my plan service. But I still have to pay off my phone that I bought with you guys. The problem is I can't log in on the app anymore because I canceled my plan, and I can't call customer service because I don't have a cellphone plan. I have the new iPhone 14 and they don't have SIM card holders anymore, it's all online. So how can I pay this phone and my bill if I can't log in on my account or call T-Mobile?
Activating old Prepaid account
I got my Prepaid account in June 2022 but because I'm not from US I had to go back to my home country where we don't have T-mobile. Today I got an email saying that my account is cancelled. I love the phone number that I got and it will be easy for me when I go back to use the same one for friends and family calls. Do you know if I will be able to keep it and try to activate it while I still have time or will they automatically give me new one when I go back? Thank you all in advance for the answers! :)My New I-phone 14 has never arrived / Very Disappointing Customer Service....
I have been a T-Mobile customer for a long time. I have ordered a new Iphone14 with next day shipping. I got an email last Wednesday sayingthat my phone will arrive before 7pm but it has never arrived. I checked the tracking number, and it shows that the phone arrived at the UPS facility in Jersey but is not moving anymore. I called UPS, they told me that they cannot locate the phone and we have to open a claim, but they told me that they have a special agreement with T-Mobile, so T-Mobile has to open the investigation, not me. I called T-Mobile and after 45min talking with the representative told me that he opened an investigation, and they will let me know. Since then, I haven't heard from anyone and the phone still is not moving, I called UPS and they told me that T-Mobile has never opened a claim!!!! (Even though I am tired typing this experience!!!) I called T-Mobile and the representative told me that she will fix the issue, after waiting on the line for 30min, she told me she called UPS, and they cannot locate my phone!?! I was like I already told you this story, tell me something I don't know or how you are going to fix it. She told me that they shipped the phone, but UPS lost it. I am sorry but I don't care who lost it, Iam a customer and paying more than 1K for a phone plus contract, and I don't have the phone on my hand that I purchased from T-Mobile. it's T-Mobile's responsibility to deliver my phone. If T-Mobile is not happy with UPS, then don't do business with them. I am sick and tired of T-Mobile. I called multiple times UPS and T-Mobile, got frustrated, always on the line almost an hour, and at the end there is no solution. Only I hear "I am so sorry for the convince", why don't you try to fix the issue instead? If I were you guys, I could send a new phone right away with overnight shipping instead of making me wait so long, calling UPS and T-Mobilealmost daily, waiting online an hour with no solution…. I canceled my order and am going to close my account with T-Mobile. Very disappointing customer service if there is one. I don't want to hear from T-Mobile again. Good luck with your business.
