Charged for a Cell Spot
Hey All, I recently transferred (closed) my account and moved it into my ex-wife's name. The rep I worked with on the phone helped me close account and pay the balance for my phone, etc. Now a few weeks later I get a bill for $314.65 for a supposed CellSpot non-return fee. To the best of my knowledge I never received or used a CellSpot device- and have zero record of any communications with TMobile about it! I have spent 4 hours on the phone -- (mostly on hold) in the last couple of weeks-- only to eventually be disconnected when I asked for the call to be escalated. I asked the reps numerous times if they could provide me with a description of the specific device I was sent, and any documentation of the standard replacement fee charge- and if they have any record of my ever receiving it, but they are adamant that their system doesn't have that information. So am I just supposed to pay this phantom charge for over $300?!?! Helpppp!
Confirm CellSpot Coverage Address
I am receiving notification from T-Mobile that they cannot confirm my CellSpot coverage address. I follow the procedure to confirm via text messaging, but there is no reply. I tried to confirm the correct address with my online account (it already is correct, nothing has changed), so nothing is there to allow me to confirm it. If I call 611, the people answering have no idea how to confirm my address. Any ideas how to do this - I am dependent upon my CellSpot because the coverage is so bad in our area in Florida. Thank you for your help.