How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I'd receive an email confirming that I could sign up for the promotion but with the requirement waived. Predictably, 48 hours has now gone by and I've received no email. I called support this time and they claim they have no record of the chat and that they don't have access to chat transcripts even if they did occur (I find this patently absurd). They won't honor what the chat rep promised me, but unfortunately I didn't save a transcript of the chat. Now, the chat widget isn't showing on their desktop site (it seems to come and go based on mysterious rules). Does anyone know if it is possible to access support chat transcripts, and if so, where on their site? I can't find anything.
