Billed for a phone that was aupposed to be a free phone!!!
How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It's so frustrating for dishonest sales people to say one thing and then your bill come out charging for a "free"device. Reps need to be held more accountable as we the customers have to end up paying the bills for theirsales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I'm still paying monthlyon a free phone that doesn't even work well!!!
Cliente
I am writing to formally express my dissatisfaction with the customer service I received during my recent transition from Verizon to T-Mobile. Unfortunately, my experience was profoundly negative and warrants your immediate attention. During the account transfer process, T-Mobile repeatedly made errors with both my name and address. I have spent a total of 26 hours on the phone with various representatives attempting to resolve these issues. To my dismay, one of the representatives, in particular, made an inappropriate and offensive remark, This level of unprofessionalism is unacceptable and has significantly impacted my perception of your company. Given these circumstances, I am compelled to discontinue any further business with T-Mobile. I request that you address this issue with the seriousness it deserves to prevent similar experiences for other customers in the future.Really Bad Customer Service
I am writing to formally express my dissatisfaction with the customer service I received during my recent transition from Verizon to T-Mobile. Unfortunately, my experience was profoundly negative and warrants your immediate attention. During the account transfer process, T-Mobile repeatedly made errors with both my name and address. I have spent a total of 26 hours on the phone with various representatives attempting to resolve these issues. To my dismay, one of the representatives, in particular, made an inappropriate and offensive remark, This level of unprofessionalism is unacceptable and has significantly impacted my perception of your company. Given these circumstances, I am compelled to discontinue any further business with T-Mobile. I request that you address this issue with the seriousness it deserves to prevent similar experiences for other customers in the future.
Poor Customer Service
I am very very upset for my experience with T-Mobile customer service, I am a new customers and just transferred from another carrier. I talked to an agent before opening a service and I told her I have 3 phone lines that I want to transfer. She told me about the3rd line free promotion but she just sent me 2 SIM cards and told me that I can get the 3rd one later, without telling me any restriction that apply to the promotion. Later I activated my 2 phone lines and trying to add a 3rd line for free with a new phone from T-mobile, I made the purchase after I received a confirmation from the agent that I will get the 3rd line for free. But after I paid, I realized that I need to pay monthly charges for the new line, I keep asking then the agent finally told me that if I add a new line later, I won't qualify for the promotion anymore, 3 lines will need to be activated at the same time. This whole thing is totally a scam. The agent doesn't even trying to help me solve my problem, just saying that you either pay for the monthly charge or the new phone. I literally need to pay for the mistake caused by the customer service and I wouldn't have to chose to switch toT-mobile at first if this is what I got from them.Cliente
When did Tmobile allow their overseas customer service agents to be racist and call me names and get away with it?,while also charging me false data charges when attempting to maintain my line just for insurance while traveling, and then charging me 1 day of l data for $600 when they told me they would be cutting mydata off so I wouldn't be charged.
how come t-mobile don’t care that their data base is hacked?
how come t-mobile don't care that their data base is hacked which means customers private personal information is breached and despite my countless efforts to bring this to their attention (twitter, Facebook, email, t-mobile) they literally don't care and won't respond. Oh and yes proof provided as well and nothing.