Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.
Poor Customer Service
I am very very upset for my experience with T-Mobile customer service, I am a new customers and just transferred from another carrier. I talked to an agent before opening a service and I told her I have 3 phone lines that I want to transfer. She told me about the3rd line free promotion but she just sent me 2 SIM cards and told me that I can get the 3rd one later, without telling me any restriction that apply to the promotion. Later I activated my 2 phone lines and trying to add a 3rd line for free with a new phone from T-mobile, I made the purchase after I received a confirmation from the agent that I will get the 3rd line for free. But after I paid, I realized that I need to pay monthly charges for the new line, I keep asking then the agent finally told me that if I add a new line later, I won't qualify for the promotion anymore, 3 lines will need to be activated at the same time. This whole thing is totally a scam. The agent doesn't even trying to help me solve my problem, just saying that you either pay for the monthly charge or the new phone. I literally need to pay for the mistake caused by the customer service and I wouldn't have to chose to switch toT-mobile at first if this is what I got from them.
THANK YOU!!
I called in with a billing concern. There was a wait but !How Nice! they have a call-back feature so I didn't have to sit on hold for 30w.evMin. Love it! I got a call back about 15min later. ROY took my call and she was SO Helpful, Kind AND Actually Listened to my concern (umm yeah how often does any of this happen in CS these days- like Never). THANK YOU, ROY For taking care of me! Then.. My GenX butt couldn't figure out where to write a nice review so I had to call back to ask for help finding where to go to do that. (lil embarrassing 😂 ) But! W.ev cuz ROSAL to the rescue!! She was SO Very helpful, and (bless her) Patient! (I'm not easy, folks LOL) I work in CS too. It's a tough job! And For these 2 ladies to be in such good spirits that I could literally hear the smile on their faces... yeah Great Job, Ladies and so Very much Appreciated!! I'm glad to be a T-M customer for just this reason alone (well, the good cell service doesn't hurt too LOL) Thanks again! Hollyxo
T-mibile Home interne
Joined up a little less then a month ago everything was good, 175MBPS 100MBPS up then the wall fell. 8 days of 0.67 up and 0.67 down with no end in sight, I have a ticket open should hear back tomorrow, just wanted to share I did a mobile run in the neighborhood checking speeds, nice to have a portable generator to plugin the 5688 T-mobile modem, it seems a 5 or 6 block area is affected 0.67 up and 0.67 down, sent the data sheet with location to support on Twitter, customer service has been empathetic to the problem ...there has to be a better way with this technology , and the way T-mobile works with there customers has to improve...communication needs to happen we RELY on this tech.
bad signal
I just called tmobile. Basically the tower 5 block from i can not connect to is because it only broadcast on 45 degree. It is facing away from me causing me to use the tower far from me causing me to have slow internet speeds. There is no fix untill 30 to 60 days and that is not gaurenteed to be fixed. What they advertise is false. There is not place to complaim toCliente
When did Tmobile allow their overseas customer service agents to be racist and call me names and get away with it?,while also charging me false data charges when attempting to maintain my line just for insurance while traveling, and then charging me 1 day of l data for $600 when they told me they would be cutting mydata off so I wouldn't be charged.how come t-mobile don’t care that their data base is hacked?
how come t-mobile don't care that their data base is hacked which means customers private personal information is breached and despite my countless efforts to bring this to their attention (twitter, Facebook, email, t-mobile) they literally don't care and won't respond. Oh and yes proof provided as well and nothing.
Horrid Customer Service
Attached is correspondence with a T mobile represenative when inquierring about why a plan had been suspended but account was charged. No resolution was given and after multiple attemps of requesting help from someone else and explaining my unique problem I've decided to move to a public forum because the service I recieved was inadeuate and honestly theft at this point. If a represenative would please reach out via email before the situation escallates further that would be a welcoemed change of tune from this compnay. email tscott64@student.cscc.edu