T-Mobile only cares about new customers
I've been a customer for nearly 25 years and that kind of loyalty is rewarded with NOTHING! They could care less about existing customers. They wanted $600 down on IPhone 16 Pro Max even with a trade in. That's why I'm leaving for AT&T who offered the same iPhone 16 Pro Max PLUS the latest iPad Pro (13 inch) both with 512GB storage and both with no money down.
Billed for a phone that was aupposed to be a free phone!!!
How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It's so frustrating for dishonest sales people to say one thing and then your bill come out charging for a "free"device. Reps need to be held more accountable as we the customers have to end up paying the bills for theirsales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I'm still paying monthlyon a free phone that doesn't even work well!!!
Worst New Customer Experience Ever!
I have been with AT&T for 18 years and decided to try something new because of all the "Great" promotions T-Mobile is offering and supposedly largest 5G network. I have 9 (nine) phone lines want to port over. I open a T-Mobile account with 10 lines, Magenta Max. I got the initial phone number assigned to me on the 2nd eSim on my iPhone. Painless process here. Once I resolve all my remaining balance from AT&T, i started the mass portingof my 9 lines T-mobile. This was, Monday, Mar 27th @ 8PM and I did not get done until 2AM the 28th. Six hours of grueling back and forth because of the screw ups, dropped calls, deleting number that working, assigning numbers to the wrong phone, etc, etc, etc. And it does not end there. Everyday after I would call back for account access issues because they somehow send the PIN when logging in to a phone number that is my 86 year old mother that is on my account. Every time I call it get, "Oh thats an easy fix sir, I can help you with that, no problem". Then the escalation begins because whatever it is they do, does not fix the the issue. To this day, I can't login with out getting the PIN sent to the wrong phone number even though my number is the Primary. To date,I have spent 10 hours on the phone with T-mobile sub-standard support in the span of 4 days. Unacceptable. I should have moved to Verizon instead or just stay with AT&T, which I probably will go back to AT&Tand I am sure they will be happy to have me back and offer all kinds of deals/credits to come back. T-Mobile tries to offer mea laughable, an insult really, $5 credit for my 10 hours of grueling, torturous, feeling like a ping pong ball being hit back and fort,experience with their support. If T-Mobile actually reads this. Here is my account# so you can verify what I am saying: #989154525
T-Mobile "Refer A Friend" seems like a scam!
So...I refer my aunt and uncle to T-Mobile. They activate two lines. But because my aunt and uncledidn't take my referral code to the store with them, my referral is considered "invalid." I call T-Mobile two separate times, and I'mgiven a $50.00 credit to my line. Fine, whatever. This isn't what T-Mobile advertises, in fact, it's downright false advertising. Requiring a "referral code" to be brought to the store is JUST ANOTHER HOOP T-Mobile hasin place to prevent actually paying the money out in the form of a pre-paid MasterCard as T-Mobileclaims to offer. I won't be referring anyone else to T-Mobile until you guys FIX THIS ISSUE. Red tape and false promises are BS!
Cliente
When did Tmobile allow their overseas customer service agents to be racist and call me names and get away with it?,while also charging me false data charges when attempting to maintain my line just for insurance while traveling, and then charging me 1 day of l data for $600 when they told me they would be cutting mydata off so I wouldn't be charged.
When Will Usage Overviews Be Restored?
I see I'm not the only onefrustratedby T-Mobile's failure to provide live usage overviews. This service hasbeen available since I joined T-Mobile in 2005, and I have come to depend on it. A cursory glance at the comments in other threads makes it clear that many others depend on this service as well. Some use it to safeguardtheir children or use it to helpdevelop responsible phone habits. Others use it to keep track ofstruggling family members. Businessesuse it fortrackingcontacts and billing. It would make an interesting news story to explore the ways people depend on this information and how muchdisruption it has causedto have it carelessly dropped without a thorough or convincing explanation. I've called T-Mobile several times and each time I'm told it's a problem with a system update. Well, whomever is updating the system should be fired along with the operations manager and director of marketing. I have seen no evidence that T-Mobile is investigating the impact of this failure on their customers and no plausible explanation for why it is taking so long to remedy the situation. Please do not respond to customers by thanking us for our patience or apologizingfor the inconvenience. These are grossly inadequate responses. Please offer a real explanation of the problem along with an convincing explanation of thekind of resources you are using to remedy it. Gracias.
No Incentive for existing customer
T-Mobile definitely going away from customer satisfaction motto and customers are not the priority anymore. All the new plans are for new customers and don't even talk about the Phone deals. I have a plan that is grandfathered and like to upgrade to Magenta. T-mobile refuses to upgrade me with the promotion rate. It is ONLY for new customers. It is upsetting and hates to change carriers. But if this is ONLY way to save and get the best deal, then stay two years and switch. Time to shop around like we used to, when the 2 years contract was the way. there is now a reward for loyalty. I think we are going backward…. LOL, with all that effort to change the industry, making a new trap for customers. SHOP around every 2 yrs switch carriers, NEW WAYOn Us with AirPods promotion & rebates
I'm having issues getting a rebate from T-mobile on the AirPod Promotion. When I go into the rebate site https://promotions.t-mobile.com/ my phone number is auto-populated and then it requires Promotion Code. I've never received a promotion code. What is this promotion code and is it unique to my purchase. I have called customer service and they basically seem like they don't know what I'm talking about. This is quite frustrating and I'd like to get my rebate visa.