How do i get US based support?
T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. Thereappears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.
T-Mobile is scammer!
I went to the store for upgrading my phone V+ and they gave me another V+. I used Chat for making sure what happen Danicamarie wrote me it was a promotion for me and now I have two phones in my line and one is free by the T-Mobile Promotion (scam). I wrote I do not want surprises but Danicamarie wrote I should not worry, this is a promotion and second phone will be totally free. My ex girlfriend bring her iPhone (she bought in Apple Store) and T-Mobile take like one month to complete her transfer phone number after many problems. My ex girlfriend she did not like T-Mobile and she transfered her phone number out of T-Mobile to another carrier. But T-Mobile actually created a third Revvl V+. I actually have two physically Revvl V+ phones with its own boxes but I have actually three Revvl V+ phones in T-Mobile system, three different IMEI, ID and one of those is the "promotion" (scam), another should be mine but another T-Mobile is using my ex girlfriend name and her phone number for creating an imaginary third Revvl V+. This means: I have two physical devices, one was a "promotion" but T-Mobile has three in system. I am charged for 2 phones, the "promotion" was not real and T-Mobile is using the identity of my ex girlfriend for charging two phones when I have two and one was "promo". Cramming, false advertising, use of identity and data of someone never had a Revvl V+, scamming, bad company practices. The actual customer service like always are using words as: "i am in your side", "apologizes for all inconvenience" but they are not solving. And the last "expert" Juanita with her Supervisor wrote me: "the promo was two years ago", I like the plans but T-Mobile is very disorganized with data and bills or they are just very dishonest company. T-Mobile act as a scammer company. They are a scammer by their behaves and practices.lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn't available and at this point the "supervisor " had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn't put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched "lied to" . Seems pretty common for these people to not tell the truth!
Complaint of customer service with wrong information and yelling
I'm a T-mobile (sprint) good customer for 6 years. but I had a really worst customer service experience today 5/7/23. (Time : From 7:00pm to 9:30pm Pacific time) I upgraded my old phone to iphone 14 on 5/7.23. When I called Tmobil customer service, I asked about my monthly billing amount if it is changed or kept the same current billing amount when I paid the full amount for the Iphone 14. Customer service representative, Alma, didn't understand well about billing amount and I heard many people talking and giggling noise on the phone. So I asked her to transfer to the manager. The manager or supervisor's name was Polin (talking time 7:30pm to 9:30 5/7/23 almost 2hrs). She was really really bad and treated me as a greedy and selfish consumer. I asked the same question if I paid full amount of iphone 14, the current billing amount change? She said yes because government tax is updated and applied. She gave me the totally wrong information. So I didn't understand and asked for details. Based on her wrong information, It is just $3 difference from the current billing amount. but I wonder where this difference comes from. She just yelling me and answered me it is charged by the government, the tax was raised. She yelled at me that I can't do anything and you are so greedy. How customer service supervisor yell to the customer and gave the wrong information? The tax rate was raised ??? Nonsense. She doesn't know about the tax. She just told me that Sorry for yelling cuz she is pregnant (7 months) now and sensitive. Anyhow, I thought her answer was wrong so I asked again. Polin kept arguing with me over 2hours. It is crazy, I never had these horrible and worst customer service before. Arguing with customer for 2hrs? If she doesn't know exactly, then she transferred me to another supervisor or someone who knows the billing well. I heard a lot of noises like other kids sounds while I talked to her on the phone. I felt that she couldn't focus on my issue and just gave me the wrong information (government tax) and wanted to finish my questions asap. She is not qualified as a customer care even supervisor. She doesn't know what the customer service roles are. Customer service should answer and help the customer's questions and wonders. Not yelling and making a customer a greedy person. And I found that difference amount. It comes from the mistake of T-mobile when I changed one of our family member's phone numbers and withdraw the autopayment discount. I got the correction of that amount from T-mobile. Not from the ridiculous government tax raised.