This is BS
This is BS that TMobile took away charging the account for third party apps. I constantly play Hogwarts on my cell phone and now I can't purchase items in the game and have it billed to tmobile to pay for it on my next bill. I'm on disability and by the time I pay all my bills and get things for my daughter like doctors appt and food and clothes my money is gone. So charging it to my bill with a cap of 50 or 100 dollars I think it was to be added to my bill let me play the game and pay it on my bill the next time my bill came out... and they just removed that feature with no explanation or warning... I had to do a deep dive on the website to find out and it wasn't even on the website I had to find out on a forum page... this is ridiculous and should be reinstated immediately!
where is the team of experts??? how do i talk with someone who can actually address an issue instead of just saying they are busy?
This is the first time i have had to call in almost a year and i am discouraged by the service. I have been with T-Mobile for over 20years and never had such a negative experience in all that time. And evidently there is no one else to speak with. looking for another phone service today!!!
Resolution Advice Needed
I have been with tmobile since the Sprint merger. Prior to that I was with Sprint via nextelsince early 2000's. I have had some good experiences but also some bad ones. Here more recently I have been having a hard time with customer service as it relates to a device replacement. After being out of the country with limited phone device use back in July and trouble shooting with techs upon my return in late July it was disclosed that my device had a update network issue and would need to be replaced with a new furnished device. When I recieved this replacemeny device there was no return label in the box. Nor was I provided return instructions prior. I recently recieved a bill for a "un-returneddevice" 1400 bucks. The first communication about this un-returned device was initiated by me calling to learn what this exorbitant cost was related to. Only to learn that it was for the damaged device. After repeated explanation that I was unaware and have no problem returning the device as it is not in use as it does not have network service, I was instructed the window has passed and we cannot help. After asking for this issue to be escalated I have been promised to call backs that have not occurred. I'm consistently having to call back and follow-up about the issue.Only to be promised another call back and advised that there will likely be no resolution to remove the cost of the device. When asked for executive relations contact I am told there is no one else I can talk to but I can write corporate. This is a very befuddling experience. All I am looking for is reasonable understanding that there was a lack of communication via customer service and ignorance of knowledge on my part. ¿Qué puedo hacer?
First bill nearly double what I was told
So I got my first bill today and it is nearly double the amount I was told it would be. The company discount I was told I would have has never been applied. Now I am getting a message that it might be applied to future bills…. but that doesn't help me now as my bill is double what my company will pay per month. I was also told I had a $200 rebate and the CSR told me this could be applied to accessories. Now I have been told by the person porting my line there is no rebate. The accessories I ordered with the same CSR are being billed monthly to my account, which will amount to something like $150,24 for a crap screen protector (cracked installing) and a silicone case. These sell for less that $30. Is this how T-Mobile operates? I time left in my 90 days before I drop them, but this is the type of crap that ATT used to pull which is why I left.
T-mobile lying to to customers
T-Mobile is lying to customers! I've been with T-Mobile for over 10 years w/business plan. I recently called to check for an upgrade and offered two new iPhone 16 pro for free w/trade in and delivered overnight while keeping my plan rate for $115. a week later, the agent apologized and eventually, I got the new device and + a $290 monthly bill 2 days later, when calling to customer service and sent them proof from this agent about my plan upgrade, they stated via email that this would be my rate plan, they refuse to honor it and says "they will treat this as a disciplinary process" while still trying to charge me three times the plan I offered. They left me no choice but to return the new iPhone, cancel all four lines, and look for another carrier. This is not the first time T-Mobile agents have liedover the phone, and the billing charge seems different - this is why I asked for a written cost by email, and even then, they can't honor their word, so goodbye, T-Mobile. I feel bothered when you waste3 hours over the phone and plenty of my energy!
Need our Invoice cannot log in
I cannot log into our account, even though I have the correct password because the code that comes to my email (which is correct), will not work. I would simply like our invoice because my business requires that I enter all invoices charged to my business credit card. Customer support says because we don't have 25 lines, they cannot help us, and it appears there's also no one to help us here either. Should I recommend a company with better customer service to my boss?Wifi woes
I walked in a store on 9/23 and was told to try the TMobile for free. Instead, I returned it 4 days later as it could not compare with Ziply and Tmobile is charging me $30 a month even though I returned it. They also messed up my bill, cannot help me on the customer service line since I don't know my pin and they don't accept Social Security numbers as back-up anymore. I was told I had to go back in a store. Terrible customer service.
