Terrible Experience with T-Mobile - False Advertising and Hidden Charges
A couple of months ago, I received a call from T-Mobile customer service offering me a plan that was supposed to be equal to my existing one but with faster speeds. It sounded great, so I agreed to the change. However, after switching, I found out that I had lost my unlimited international calling when traveling-the main reason I switched to T-Mobile 7 years ago! This feels like nothing but false advertising. After nearly 2 hours on the phone with customer service and a manager, all they could say was "sorry, but that's what you have now." No grandfathered plans, no solution-just too bad, deal with it. The whole idea of T-Mobile calling customers with "new plans" is a scam. They lure you in, claiming it's the same, and then hit you with hidden charges. Even when I offered to pay for international service, I was told it only works if you're calling a landline! It's 2024-who even uses landlines anymore? This is completely ridiculous. Save yourself the headache and don't trust these people. T-Mobile doesn't care about its customers-they just want to rip you off with sneaky charges.customer care response.
I would like to say that i am a business owner for over 15 years. In my business doing what is right for my customers is at the top of the list. T-Mobile business customer service is one of if not the most unprofessional and most unhelpful customer service department i have ever used. I don't make this statement lightly.I know that i am not the only one thinking or saying thisbecause of the reviews for T-Mobile across manyplatforms. Just to be up and front hear are someof those platforms. Comsumer Affairs 1.3 stars, Trustpilot 1.7stars, Yelp 2.8 stars, Better Business Bureau1.13/5 stars and there are many more from 1 star too 3.5 stars.This is evidence on how T-Mobile thinks about its customers and how they treat their customers.Question number one is"why" in this day and age would you take the chanceto harm your reputation by acting this way and creating conflict.I also believe that T-Mobile has lie and done dishonest actions towards me. I have a problem that manyother T-Mobile customers have, andmany others have stated.T-Mobile does not care and will not do anything about it. SHAME ON YOU It is one thing to do this to a customer but to do this to a business customer is truly unacceptable as you are hindering the flow of work. As a business owner i think T-Mobile is not right for business customers as the ramifications are too great.This is why T-Mobile should eliminate doing business inthe business community.They haveshowed that they do not care and when it comes to my contracted, and when it is done i will take my business elsewhere and never come back to T-Mobile again. Question two, knowing how important timeis and how hard it is to navigate today's economy,why would you bring hardship to a small business owner. T-Mobiledoes not Aline with small businesses.Why won't youlet business owners out of the contract so they can go to a company that specializes in small businesscell services.I havepersonallybeen treated so bad i don't want too or inever will want to do business again with T-Mobile. Please do better, the problems you cause do not just affect just methey also affectmy customers and my employees and my family.Just one of many whois unhappy with T-Mobilebusiness cell service.
