Billed for a phone that was aupposed to be a free phone!!!
How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It's so frustrating for dishonest sales people to say one thing and then your bill come out charging for a "free"device. Reps need to be held more accountable as we the customers have to end up paying the bills for theirsales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I'm still paying monthlyon a free phone that doesn't even work well!!!
Rebate keeps getting denied repeatedly (everyday)
Hello everyone, My problem is simple yet extremely annoying andit seems like the T mobile customer support is helpless. I switched to T mobile two months or so ago and they had a promotion of "bring your line/phone, and get $200 off per line" (upto 4 lines per account). I ported 7 lines and applied for the rebate on4 of the lines (as stated by the promotion). After 6-8 weeks I check the status and it says "Denied" with "no eligible/Port in found". So I called the customer support and after an hour or so of verification, the ladymanually approves all the rebates. She told me that I will get a text for a virtual mastercard/visa so I should keep checking for the status.At that point I was relieved and thought it was all done. The very next day I check the rebate status page andit says denied again with the same exact reason. So I called again, went through the same 1 hour of verification and the person manually approves everything and tells me to keep checking. So all good and i thought it was done. The very next day I checked the rebate status and guess what ? Denied again.. called again - wasted 1 hour again and got it approved - the very next day denied again.. I have called 8 times on 8 separate days and I keep running into the same issue no matter what - Now i am extremely frustrated and I don't want to call again unless I know I can find someone who can help me. Can anyone help me or suggest a solution ? PS: I just dealt with a lost phone during the shipping process on another line (separate) than theseand that almost took me 1.5 months to fix. At this point I am almost regretting the switch.
OOPS.... We Hit a Snag (Again)
Who are you Britney Spears? All one need to do is google "oops we hit a snag, Tmobile" and you will see that Tmobile has never fixed the issue with upgrading online. I've been fighting with customer support all week on this, and every representative has told me "we did not know about this" and NOW ….. I am being told "we fixed the issue" --- and I am STILL experiencing the issue. I feel CRAZY. Like I am being gaslit by reps at Tmobile. I keep being told "were sorry to hear you're thinking of leaving t mobile, but we cannot offer you anything" -- This is an issue that prevented me from upgrading in 2019/2020 to iphone 12. Because these phones are expensive, I thought "well, I will hold on to this 6s as long as I can, if I cannot upgrade" Behold iPhone 13. Now is the time to officially upgrade (because my 6s is becoming more of a dinosaur) - I go to tmobile.com and go through the upgrade process and then BAM …. We hit a snag.
On Us with AirPods promotion & rebates
I'm having issues getting a rebate from T-mobile on the AirPod Promotion. When I go into the rebate site https://promotions.t-mobile.com/ my phone number is auto-populated and then it requires Promotion Code. I've never received a promotion code. What is this promotion code and is it unique to my purchase. I have called customer service and they basically seem like they don't know what I'm talking about. This is quite frustrating and I'd like to get my rebate visa.
Poor Customer Service
I am very very upset for my experience with T-Mobile customer service, I am a new customers and just transferred from another carrier. I talked to an agent before opening a service and I told her I have 3 phone lines that I want to transfer. She told me about the3rd line free promotion but she just sent me 2 SIM cards and told me that I can get the 3rd one later, without telling me any restriction that apply to the promotion. Later I activated my 2 phone lines and trying to add a 3rd line for free with a new phone from T-mobile, I made the purchase after I received a confirmation from the agent that I will get the 3rd line for free. But after I paid, I realized that I need to pay monthly charges for the new line, I keep asking then the agent finally told me that if I add a new line later, I won't qualify for the promotion anymore, 3 lines will need to be activated at the same time. This whole thing is totally a scam. The agent doesn't even trying to help me solve my problem, just saying that you either pay for the monthly charge or the new phone. I literally need to pay for the mistake caused by the customer service and I wouldn't have to chose to switch toT-mobile at first if this is what I got from them.GREAT Customer Service
I'm not necessarily sure how to convey this so the employee is recognized, but I wanted to express my appreciation for Juana Garrett. She is a rep I worked with via FaceBook chat. Long story short, I mistakenly left T-Mobile for Verizon and immediately regretted the decision. I was only with Verizon, ultimately, for 5 days. However, countless reps in days 1-3 had no idea how to get me back to T-Mobile. I happened to come across Juana and she spent hours over the course of 2 of her work days sorting it out and getting us back. There were some hurdles getting the numbers ported back over, but she got it done. It is so rare these days to find a customer service rep like Juanawho goes to such great lengths, spending whatever time necessary, to get the job done. I REALLY appreciate everything Juana did. She should be promoted for her work ethic and dedication and T-Mobile should go to great lengths to keep an employee and person of her caliber with their company. #notallheroeswearcapesPhone number change without consent
I'm a disabled veteran, medically retired from the Air Force. So a few months ago i got a new phone, and told the employee that was assisting to me not change my phone number. Now, today I'm realizing that my phone number was changed without my consent and now I cant access important verification and sign in for my VA Health Care benefits all because I no longer have access to my previous phone number in which I asked not to change until I transition all of my information to the new phone number. Someone please help.