asistencia al cliente
16 TopicsCustomer Relations
Cristina Molina Central Florida cristinamolina71@gmail.com Dear T-Mobile Customer Relations, I am writing to lodge a formal complaint regarding the distressing experience my family and I have faced since transitioning our services to T-Mobile. On 11/18/2021, we visited the store to switch our service from Sprint to T-Mobile. We were promised a plan for Magenta Max for five lines with four new phones, one transferred phone, comprehensive insurance coverage, and a BOGO deal for two iPhone 13 Pro Max and two iPhone 13, with one line free. The total cost was quoted to be $405 without automatic payment. Unfortunately, this offer was never realized despite numerous calls to both store representatives and supervisors, who assured us they would rectify the situation but failed to do so. Despite receiving empty promises of resolutions and no callbacks, no concrete action was taken to honor the initial agreement. I even presented the documentation from the store outlining the precise details of what we were entitled to, only to be met with excuses and the suggestion that I must scale down to a different plan due to misinformation provided by T-Mobile representatives. Regrettably, after exhaustive attempts to seek a fair resolution, I compromised and chose to continue with the inadequate service. Subsequently, I had to cancel one line where we brought our own phone, reducing our service to four lines. Fast forward to [05/12/2024, when our phones were fully paid off, and I made the decision to remove two lines for my family members so they can switch to the 55 and up plan, retaining two lines for myself and adding one new line, resulting in a total of three lines. Before making any changes, I spent approximately two hours on the phone with T-Mobile representatives to confirm that the third line would remain free, as originally agreed upon. I informed them of the two numbers I intended to port out and was assured that I could add the new line first and then proceed with the port-outs without any issues. As I was at a corporate store on 05/15/2024, the representative informed me of a new promotion that included getting an additional line free if I added a new line. However, in May 2024, I noticed that the promotion was removed without any replacement and no new promotion. When I contacted a supervisor, I was assured that the additional line would be added manually every month, with a reminder set to ensure I only paid for two out of the four lines. Despite these reassurances, the issue remained unresolved in June. I called again and spoke to another supervisor who promised escalation for the following month and assured me that any overpaid amounts would be credited back once resolved. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. I requested for the account to be credited back the $70 for the 2 lines to be done immediately, the supervisor was able to credit that amount to account. I received a call back on July 19, only to be informed that the resolution was still pending for the next month. When I clarified that the credit should be applied immediately, as I had already lost trust in the process, the representative offered a mere $10 for the inconvenience. Upon requesting to speak with a supervisor, I encountered Carl R, who failed to address the issue adequately and disrupted our conversation. Frustrated by the lack of resolution and dismissive responses, I insisted on corporate contact information to escalate my concerns further. At this point, my confidence in T-Mobile's ability to rectify these ongoing issues was at an all-time low. While speaking with Carl R, I expressed my dissatisfaction with the lack of resolution and requested corporate contact information to escalate my concerns further. When I asked for a corporate email or phone contact, Carl R claimed that there was no such information available. When I requested proof of this call, he only provided his ID as 1266716 and insisted on scheduling a call back from someone higher than him and that that person would tell me the same thing, which exacerbated my already dwindling confidence in T-Mobile's customer service. Despite my insistence on speaking to someone higher, Carl R informed me that they do not take direct calls and that a callback was the only option. Feeling frustrated and unheard, I decided to disconnect the call and request to speak with another supervisor. I reiterated the series of events to the new supervisor, emphasizing the need to escalate the situation urgently. This supervisor then provided me with the corporate address and suggested reaching out to T-Mobile through their social media platforms such as Facebook, Instagram, and Twitter. It is disheartening that after multiple interactions and attempts to address my concerns, the customer service provided by T-Mobile has consistently fallen short. The lack of proper training and care exhibited by agents and first-level supervisors has contributed to this ongoing and distressing experience. I urge T-Mobile to take immediate action to rectify these issues and restore my faith in the company's commitment to its customers. I implore for a resolution that addresses the discrepancies, restores the promised benefits, and ensures that future interactions with T-Mobile are conducted with professionalism, integrity, and efficiency. All this should be recorded, and you should be able to pull these calls. I eagerly await your prompt response and a comprehensive resolution to alleviate the frustrations I have encountered. Thank you for your attention and assistance in addressing this matter.Solved318Visto0likes2ComentariosMisguidance and Misinformation ( SCAM )
So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours. However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it's been over 3 weeks phone is still locked and now when i contactthe T-mobile 611 again they are giving different information every time i contact them. So My Concern , Question and Next step: Is T-mobile so unstable to Handle customers with improper customer service just making people give them money in any possible way? For this I could pay more but I feel played with both the Scammer and the T-mobile which has possibly too scammed me with making me pay withfalse information or this is how T-mobile works. My next Month would be with Verizon at least they helptheir customer and no false information neither the forced payments scam!.Solved183Visto0likes3ComentariosT-mobile's Misguidance and Misinformation ( SCAM )
So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours. However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it's been over 3 weeks phone is still locked and now when i contactthe T-mobile 611 again they are giving different information every time i contact them. So My Concern , Question and Next step: Is T-mobile so unstable to Handle customers with improper customer service just making people give them money in any possible way? For this I could pay more but I feel played with both the Scammer and the T-mobile which has possibly too scammed me with making me pay withfalse information or this is how T-mobile works. My next Month would be with Verizon at least they helptheir customer and no false information neither the forced payments scam!.21Visto0likes0ComentariosS22 CAT Flip Pop Up Ads during calls
My father has the CAT S22 Flip phone. Purchased to reduce unnecessary information for an 83 year old. He went from an iPhone to this Flip phone so that he can text and call only. However the Pop Up advertisements sometimes makes it very difficult to have conversations as the adverts music or audio bleeds into his conversations while in a call. It also causes him confusion when he opens his phone and has to wait for the Ad to finish before he can see the screen to select the icon for contacts to make his call or select the text icon so that he can text someone. We have submitted a request to opt out of T-Mobile marketing 4 days ago and we are still waiting for the ads to cease. Does anyone have any suggestions?47Visto0likes0Comentarioshelp please
I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea I can’t go to America eitherSolved249Visto0likes6Comentariosdesbloquear mi iphone
hello, i am trying to unlock my phone that i purchased a t mobil i meet all the requirements and yet they are not able to unlock it what shoul i do.the customers service of T mobil is the worst i paid all the my device and service and now they don’t care anymore nobody is helping WORST SERVICE93Visto0likes1ComentarioTransfer data to new phone
I received my replacement phone and need to transfer the data for my damaged phone to the replacement. I have a V60ThinQ. The dual screen/case is broken and the hinges are extremely lose. My current phone wasn't charge until I found someone to manage this for me. However, it is still losing the charge at a much faster rate than ever, So please me transfer my data to my new phone before my charge reaches 0183Visto0likes1Comentariois there a transfer fee
I bought an unlocked phone off of Amazon, cause it was the cheapest. I'm currently on my mothers plan and worried that there will be more expense, and a transfer fee (my current phone the one I'm using to type on this is fully paid off.) cause I wish to transfer this phone number and stuff to the new phone when it gets here? second question, I got a Apple Watch that I'm still paying for currently I'm 17 turning 18 in June, could I transfer the Apple Watch to my own plan?3.7KViews0likes4Comentarios