UPS Damaged phone
My question is simple. I have called customer service 3 times today and UPS twice. I sent back a pristine Iphone 13 max in exchange for the 16. When the phone arrived to T-Mobile I get pictures of the device showing a cracked screen that was not there before I sent it. I have been a Tmobile customer for 7 years never had an issue. However, I was told by T-mobile they couldn't do anything, and UPS tells me, I can't do anything T-mobile has to file the claim. T-mobile won't file a claim because they "can't prove" the phone was damaged before it was sent. That makes sense, however if you look at my account there is proof that if I sent a cracked deviceback in the past, I am very up front about it. Case and point I did it with a S22 that i cracked right before Iupgraded. Now the drop in value of the Iphone went from 300 to 140. Over 50% of the trade in value and there is apparently nothing I can do. 160 may not seem like a lot, but i mean that most of my monthly bill. I am very discouraged and may have to venture to see if there are any better customer services in the mobile world.