Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device)and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile's solution to this is that I need to buy a new $900 device. How about 'No!'. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that's it's not working as I was told, now they backtrack and say, "well we do have some issues with Verizon phones and typically it is with text messages or data issues". So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobileside, it's theirnetwork, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle! I will be continuing to share this experience with multiple outlets.
TMobile and latest Blackberry devices
Hello. Got a text from TMobile saying that Blackberry is retiring legacy service on Jan 4 2022 and after that BB devices will lose services. I am carrying a super old BB device right now -- my question/concern is if that message means TMo is not going to support any BB Devices, including the current BB Key2 (which is only a couple years old) or does it mean it won't support my ancient BB device that is 12+ years old?????
Device names in Home Internet
Please help, I have looked through all of the questions regarding how TMobile home internet determines device names (the populated list on the Home Internet app). Everything online says, each device is names with the last 4 digits of itsparticular MAC address, however, that is not the case for me. I have gone through each device in our home and found itsspecific MAC address but none of the device names on the app correlate with any of our devices. Can any one help with this? The end game is to be able to disable each specific device from use of the Internet, as necessary. Thank you in advance, L. McDonald
wrong device displayed in Tmobile app
I think I have hackers or someone is controlling my phone using "control nearby devices" in iPhone accessibility settings. my sim is "locked" and says online this is good when traveling internationally. Lately have been getting weird subscription emails from businesses only available in other countries like South America (Star+). what is going on and what do I do
Fold 5 hearing aid compatibility (ASHA)
Does anyone use the Samsung Fold 5 with hearing aids? I want to make sure that the Fold 5 is ASHA (Audio Streaming for Hearing Aids) compatible so that it can stream calls to my hearing aids, but a search of the Samsung Fold 5 manual does not find any matches for ASHA and I can not find any email address for technical questions for Samsung. Has anyone paired their hearing aids using ASHA to the Fold 5?
What do you do when T-Mobile can't fix the device but keeps charging you?
I signed up for a data only hotspot plan (100GB) and device (Inseego MiFi X Pro 5G (1GB)) in March of 2023. I had the device for about a month before it stopped working. I had a 100GB data plan but since it stopped working, I've only used: March 0.00GB, April 2.17GB, May 0.00GB. But they keep charging me the monthly plan plus device fee even though they know it's not working. Here's the problem: Device appears to work and shows 2-3 bars of 5G UC and says status is connected. I can connect other devices to it but there is no data service. We confirmed this by also trying to update the software on the device and it says No internet connection. I've called support 4 times and spent 1-2 hrs on the phone each time. I just spent another 2 hrs in a store followed by another 2 hrs on the phone and still no one can resolve this. They did a warranty exchange, which I had to pay for, and the new device doesn't work either. They have had multiple tech support people try to fix it as well as the store employees and no one can figure it out. They handed me the warranty exchange device and told me there is nothing else they can do and I'd need to call customer service to cancel and return the device and that was my best option. I called customer support right after and they told me the warranty exchange was processing so they couldn't make any changes to my account. I told them I already picked up the device, it doesn't work and that is why I'm calling. She insisted I needed to wait another 72 hrs with a defective device and no service until they do some mysterious step in the warranty exchange process. Today, I chatted again with support. They told me I need to try ANOTHER warranty exchange and if the 3rd device doesn't work, then I can cancel. All the while, I've had to work from a Starbuck everyday because because of construction going on at my house that causes the internet service to intermittently go out (this is the whole reason I purchased the hotspot). I'm so over it and don't know what else to do. Waste of time, waste of money and I'm left hanging. If anyone knows what next steps I can take to resolve this once and for all, I'll send you a Starbucks gift card (they already think I work there cause I'm there everyday).
