Disputa
TMobile has intentionally and knowingly refused to cancel my account despite dozens of hours on phone calls, 3 visits to stores, unknown chat requests, social media posts, etc. Despite all the mentioned avenues, TMobile claims I never cancelled my account, though they have the phone records proving I did (not to mention the returned equipment - meaning I cannot use the 5G internet). Now I cannot even receive a simple detail like a legal mailing address or email to file a dispute. I'm sharing what I have finally discovered through hours of work: Legal Department 12920 S. East 38th St. Bellevue WA 98006-1350
Can a billing dispute with my bank impact my service?
I requested a payment reversal about 60 days ago, and T-Mobile has failed to rectify the situation despite claims that the refund was added to my account the day the reversal was requested. Despite contacting T-Mobile and my bank on multiple occasions, there is no refund in my checking account. I've tried multiple times to get the issue fixed, but nothing seems to be working when I go through T-Mobile, so I'm considering going through my bank. My only issue is that I am worried this can impact my service if there is a chargeback on my account. Is that possible?