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8 TopicsModem drops internet service every night
I have had the Home Internet for two months and I have noticed that the modem drops the internet almost every night between 9 pm and 11 pm. When I use the Home Internet app to access the modem I see that the signal strength is showing as good but there is no internet. Speedtest.net will not run and all the YouTUBE TVs go down but the WiFi is up and working. I end up seeing the modem restart command from the app but I usually have to do that 2 or 3 times to recover. Last night I actually had to unplug the modem. The behavior is not acceptable.3.5KViews3likes16ComentariosT-Mobile Home Internet shows 4 bars but keeps dropping signal
Hi. The last month or so, a problem is occurring - the gateway/modem shows 4 bars and has been sitting there for well over two years now. Randomly, I keep getting disconnected from a game server, remote sessions halt, streaming audio stutters, everything. I also have phone calls (from Samsung S22 Ultra) disconnect on me if the phone is using wifi mode for phone calls. If I disable wifi on the phone, phone calls still remain stable. At least for now. I sometimes still have issues with audio stuttering in regular 5G mode, and even testing a game server I got booted off with an error citing connection loss. Whatever it is, the loss is brief since connection comes back quickly. Speedtest shows low ping and low jitter, which surprised me. I logged into the Admin console. Is there an option to switch from 5G mode to 4G, just to rule out some possible causes of this? That sounds dumb since I have 4 bars on the modem and 5 on my phone (which generally connects to the modem's built-in wifi.) I haven't tested disabling 5G on the phone, but with 5 bars this really seems odd. Why would the phone show more bars and stronger signal strength when it's the smallerof the two devices? I turned the modem ("silver can" in shape) off and unplugged it for 30 minutes. I'd heard this forces a firmware check and upgrade. This did not make a difference. I keep a small fan running by the air inlet on the modem to help prevent overheating. That hasn't helped either. The built-in battery also seems to waver in percentage; always going from 65 to 78%. It used to read 100% in the past. I think that's a separate issue. I am having no power outage issues.Solved4.1KViews2likes20ComentariosHome Internet gets disconnected very often
Recently 2 weeks back I switched to T mobile home internet. I facing lot of difficulties to work from home due inconsistent internet connection. Microsoft teams call gets dropped very frequently. All devices goes out off internet. Raise complaint but nothing is resolved so far. Please look into this seriously.78Visto1like0ComentariosHome internet wifi constantly dropping signal
I signed up for residential internetlast week and set up the gateway last Thursday. Friday was a slow work day, but I did not notice any problems. Over the weekend streamed movies and shows without issue. This morning I started work at 8:30 am. It is now 11:15 am and the WiFi signal has dropped 9 times. It is impossible to get any work done. Have reset the gateway, no change. Having some big regrets. Wondering if I should try connecting to a router before I giveup (or get fired).111Visto1like0Comentarios