Device payment plan (EIP)
I am trying to review all my devices plan to pay some of them off but it won't load on the app or the desktop web browser. I tried restarting my phone, logging off andshutting down my phone. Is this happening to anyone else? If so, did you find out the reason it won't load to review?
Website is not accepting Trade-in Devices with a Zero Dollar Fair-Market Value (Self-Service) or Crediting the DCC Charge
I wanted to take advantage of the Smartphone Trade 240039 P669 online via self-service. Also because it was waiving the activiation cost. I tried over 10 devices, and 4 different device upgrade workflows and none would work on any promotion if the trade-in device has a $0 fair-market value. The process issuccessful if the device you are trading in, has a trade-in fair-market value of $5 or greater, which is the lowest I have seen it. I know it is a bug because this didn't used to be an issue in the past(trading in any device, even if the trade-in value was $0). This increases customer contact(unecessiarily). Instigates a store visit to complete the upgrade which subjects the customer to cramming and other liabilites associated with in-store transactions. While I have you, why can't business customers ship to store/store pick-up like consumer accounts? Improve self-service: Provide us the option to add a "down payment" towards any amount we want to finance on EIP. Why stores are only allowed to do this annoying. Why stores are ony allowedto apply the fair-market value of your trade-in towards your EIP finance amount is another pain point. I don't want some random dollar amount or change on my bill if I can control what I Am financing or paying the better, I hate random weird bill amounts. For example, the device is $168, they will give you a $5 "bill credit" well 168/7 is 24 months; 163/24 is an ugly number and just stupid - just put the $5 towards the EIP or just keep the $5 and make it a simple even number - at least give us this flexibility if we are that detailed about or finances and billing. I really don't understand why it seems like they are against self-service, yet complain about customer contact and hold Agents to unreasonable NCI/NPI or whatever the 'metric' is.
