Device payment plan (EIP)
I am trying to review all my devices plan to pay some of them off but it won't load on the app or the desktop web browser. I tried restarting my phone, logging off andshutting down my phone. Is this happening to anyone else? If so, did you find out the reason it won't load to review?
Equipment payoff
I have a One Plus 8t on jump on demand that i wanna pay off. I followed the steps to try to pay off my device early but there is no option on the website to make a payment. It just shows me what i owe. I tried both the app and the web browser. I really didn't wanna pay a fee with an operator over the phone. Can someone give me some clarity on this?
EIP Payoff and cellular data cancelation
If I purchased an Apple Watch at a discounted amount because I added a cellular data planto the watch, can I cancel the the data plan if I pay off my balance early? Or will I be responsible for the full retail price as a consequence to canceling the data plan, even though I paid off the EIP early?Remaining EIP Balance on Feb bill is same as January bill.
Anyone else notice that their Remaining EIP balances on the February bill is identical tothe January bill? Somehow TM screwed up their billing software and didn't credit payments against the EIP balance. In short, the remaining balances didn't change between the January and February bills. This issue probably affects many customers other than myself, but it's been over a week since I spoke with an India based rep without it being resolved. Because of the Samsung S23 offers expiring in a couple days, in order to upgrade, I had to pay off an incorrect and too high remaining balance onone of my devices. Now I'm going to have to deal with someone to get the overpayment refunded. And I'm sick and tired of waiting on 30+ minute holds before speaking with someone who doesn't understand the problem and hasn't been trained to deal with it properly.
Recurring Device Credits (RDC) if i use the device on different account
Hi - I am currently using another old phone (Iphone 7)on one of my lines for which I get Recurring device credit (RDC). The phone linked to this line and RDC (Samsung phone) is currently not used. I am planning to give it to my dad to use it on a new Tmobile account. My question - if I continue to make my monthly payments and keep my original line active, will I lose the credit (RDC), if the phone is activated on a new Tmobile account?
