escalation
3 TopicsFamily Mode Not Working After Lpgin
If anyone in the world can help me with the above issue I would appreciate you so much! I never had issues with FamilyMode before, and I recently bought a new phone, tried to log in as normal, and after login it does not let me move past the terms and conditions! I keep getting this error message and I've done everything humanly possible from uninstall reinstall clear cache tried different devices android and apple removed the feature from my account and re add it escalated this through tech support but they keep outsourcing me and they never can explain the issue correctly so the engineering team keeps kicking it back I'm pulling hair at this point trying to see how I can ever use this app again it was very helpful to me before ! I would like to note that theold phone that I had plus my child's old phone are both completely factory reset so there should be nothing from family mode tied to those old devices…anyone can help?217Visto0likes0ComentariosCustomer service "Groundhog Day" with unresolved problem
I've been trying to transfer an EIP (Equipment Installment Plan) from my mom's account to mine. Started the process by calling customer service on September 6th. Failed. Called again on October 25th, then on October 27th to re-initiate the process. Failed. Had to drag mom (aged 81) to a local store to verify her ID and get a new PIN number. Called November 7th and was assured the transfer would happen. Failed. Called again November 17th and was instructed to drag mom back to the store to reset the PIN. Did that. Called again on November 26th and was reassured -- for the fourth time -- I'd get an email and a follow-up phone call to complete the EIP transfer. Got neither. For the fourth time. Any suggestions on what to do about this? How do I reach a COMPETENT person? Or maybe get T-Mobile to simply drop the EIP altogether and credit the balance due since they've effed this up so badly and wasted so much of my time, not to mention the aggravation they've caused? I appreciate any and all advice.Solved345Visto0likes11ComentariosCan I transfer account contract from T-Mobile (NL) to T-Mobile (US)
My cousin who's T-Mobile (NL) customer moved to USA and wants to transfer his account contract to T-Mobile (US). We've called T-Mobile customer service, sales, and visited store but noone is able to help. Also, they're unable to pull NL account information or carry over contract or cover its cancelation in NL and re-register in US. T-Mobile (NL) is also horrible, they don't speak English in the chat and their phone number to call is in local NL jurisdiction, inaccessible from US. Can someone please recommend how to deal with this situation? My cousin would like to remain T-Mobile customer, but it seems representatives are unable to help.254Visto0likes4Comentarios