Terrible Experience with T-Mobile - False Advertising and Hidden Charges
A couple of months ago, I received a call from T-Mobile customer service offering me a plan that was supposed to be equal to my existing one but with faster speeds. It sounded great, so I agreed to the change. However, after switching, I found out that I had lost my unlimited international calling when traveling-the main reason I switched to T-Mobile 7 years ago! This feels like nothing but false advertising. After nearly 2 hours on the phone with customer service and a manager, all they could say was "sorry, but that's what you have now." No grandfathered plans, no solution-just too bad, deal with it. The whole idea of T-Mobile calling customers with "new plans" is a scam. They lure you in, claiming it's the same, and then hit you with hidden charges. Even when I offered to pay for international service, I was told it only works if you're calling a landline! It's 2024-who even uses landlines anymore? This is completely ridiculous. Save yourself the headache and don't trust these people. T-Mobile doesn't care about its customers-they just want to rip you off with sneaky charges.
T-Mobile is scammer!
I went to the store for upgrading my phone V+ and they gave me another V+. I used Chat for making sure what happen Danicamarie wrote me it was a promotion for me and now I have two phones in my line and one is free by the T-Mobile Promotion (scam). I wrote I do not want surprises but Danicamarie wrote I should not worry, this is a promotion and second phone will be totally free. My ex girlfriend bring her iPhone (she bought in Apple Store) and T-Mobile take like one month to complete her transfer phone number after many problems. My ex girlfriend she did not like T-Mobile and she transfered her phone number out of T-Mobile to another carrier. But T-Mobile actually created a third Revvl V+. I actually have two physically Revvl V+ phones with its own boxes but I have actually three Revvl V+ phones in T-Mobile system, three different IMEI, ID and one of those is the "promotion" (scam), another should be mine but another T-Mobile is using my ex girlfriend name and her phone number for creating an imaginary third Revvl V+. This means: I have two physical devices, one was a "promotion" but T-Mobile has three in system. I am charged for 2 phones, the "promotion" was not real and T-Mobile is using the identity of my ex girlfriend for charging two phones when I have two and one was "promo". Cramming, false advertising, use of identity and data of someone never had a Revvl V+, scamming, bad company practices. The actual customer service like always are using words as: "i am in your side", "apologizes for all inconvenience" but they are not solving. And the last "expert" Juanita with her Supervisor wrote me: "the promo was two years ago", I like the plans but T-Mobile is very disorganized with data and bills or they are just very dishonest company. T-Mobile act as a scammer company. They are a scammer by their behaves and practices.
Tmobile not honoring their promo
So back in Oct. 2023 I purchased 2 watches, the galaxy classic 47mm, on the promo of "get (x) amount of dollars off" (I can't remember the exact amount but it was a lot about $300, $350, or $380 off). Tmobile was also running another promotion at the time called "bogo." The main difference in these two plans was the 1st mentioned promo required a paired digits watch plan, and the two promos were also fordifferent size watches & models. I remember the sales rep questioning if I could get the 1st promo because something strange was in the fine print, the specific watch I purchased was listed in the fine print on both promos and he and I were discussing how that didn't make sense who would chose the "bogo promo"instead of the "x amount of $ off" you obviously save more money when buying 2 watches on the "x amt of $ off," he even went to ask his manager to verify and he agreed.Anyhow, I made the purchase and he said he was making sure to write in the notes what promo he sold me on to make sure I get it and not the "bogo" well...fast forward when the bill finally stared showing the promo discount amountit stated "bogo" so I called to discuss the issue and the tmobile rep in the USA had all kinds of reasons that didn't make sense like: maybe you didn't have enough credit to finance the watch" or "the watch exceeded the the promo value" so I asked her to read the notes from the sales rep who I purchased the watches from to see he wrote down the promo code so she looked and said he didn't write anything and she even had a way to search the tmoblie archives of past promos and read them to me and it didn't say my watch on it which means that tmobile eventually caught the mistake and deleted all evidence of it in their system and in my order notes. Funny thing is that promo is still going on today but it's written correctly now but they won't honor it for me because according to them it didn't ever exist like that back in Oct 2023 when made the purchase and she spoke with her manager and manager refused to get on the phone to speak with me said to tell me "we arenot changing it and that's it so you have no need to speak with the manager" then I said we'll I can just call back and probably get another call center and speak to a manager then to escalatemy grievance or go in person to a store then she finally agreed to put the manager on but conviently"theiron the other line with someone she'll call you back" but themanager never did. I've been a customer for over 10yrs but never really had a reason to speak with tmobile because I hadn't upgraded my devices in 8 yrs and as soon as they are paid off I dropping tmobile and tellingeveryone I know. I'm still going to submit a grievance fordishonest sales practice and deleting/ falsifying records.
T-Mobile throttling data on Maganta-Max
My plan is on Magenta Max which means I'm supposed to have unlimited everything and no throttling whatsoever according to T-Mobil advertisement, but if I do internet speed test with fast.com, my speed won't pass 2.7 mbps while I'm doing the test with VPN on I get more than 100 mbps. If it's not a false advertisement why my data is being compromised and being throttled?
iphone 11 trade in
I was told at T Mobile that I could receive $800 for my iPhone 11 which would go towards my bill for the iphone 13 pro max. The bill is originally $36 for 30 months before the credit.They printed the labels & told me that I needed to send it in. When I get home I see that the label said customer accepted value$180. Which is very untrue. No price other than $800 was discussed if I knew it was only worth $180 I wouldn't of accepted the phone.Did this happen to you? If so were you able to return whatever phone you accepted & get out of contract? Or complain & get more than what was on your label.