Keep and Switch Fraud
Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…
Mystery Lines On Your Account
Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills. Nobody in our household has iPhones, but just today I was notified about a DIGITS promo that had been incorrectly applied to my account. As it turns out, T Mobile had allowed someone to add a new line and device on to my account without my knowledge. The best part is, they had been using DIGITS for some unknown reason. Perhaps it is to steal my information, perhaps it is to spam people from my phone number. In any case, customer service did remove it from my account right away, but my bill (after adjustment) is yet still $10 higher than it was last month. This kind of security breach must be something I am responsible for. They have so far been completely silent, and I am wondering what it is going to take for them to make this right. I've been a T Mobile customer for about a month now, and every week there is some kind of enormous problem. Regardless of my issues with the company, it would behoove you to double check your plans for new mystery phones that T Mobile has allowed onto them. They won't notify you, but they will bill you for it.
Victimized by SIM card swap scam; would like to engage T-mobile regarding aftermath
Hello all. I'm writing this here because there doesn't seem to be a way for me to engage T-mobile over email (so as to send them all the evidence related to my horrible experience), and I'm hoping that a representativemonitoring the forums will pick up on this and provide a way for me to discuss this with T-mobile over email. Two day ago on the 25th of January, I was victimized by a SIM card swap scam perpetrated by some total strangersin New Jersey (I live in Washington state myself). The fraudsters apparently called T-mobile, impersonated me, and got my number transferred to their SIM card, which they then used to gain access to my bank account and PayPal account, leading to two days of hassle and anguish, as well as the financial damage listed below: $10,000 from my bank account that I cannot use pending investigation of fraud $1,075 in charges made to my credit card from my PayPal account Approximately another $100 in non-credit card-funded charges made using my PayPal account $62 I had to spend with my bank to preemptively decline further charges from PayPal before I was able to report the fraud (as PayPal, amazingly enough, doesn't have 24-hour customer service, so I wasn't able to stop the fraud until they opened shop at 6AM the next day) Plus whatever otherinformation the fraudsters have been able to glean from the data associated with my number that they may yet put to nefarious use I've had to spent the past day and a half closing and reopening accounts with my banks, changing phone numbers and passwords associated with my credit cards, and losing sleep in general because of this attack, and all because someone at T-mobile evidently didn't follow procedure (or worse). As outlined in this link, it's apparently now T-mobile policy that "SIM card changes will now require either SMS verification from the customer or the credentials of two employees". My niece, who is the owner and administrator of the account that my number (the one that was stolen) falls under, absolutely was not contacted by T-mobile prior to the SIM swap taking place; she only received a SMS notification after the SIM card change had already taken place(and we still have the message itself to prove it), at which point it was already too late to prevent the fraudsters from gaining access to my bank/online accounts. T-mobile also did nothing in terms of verifying identity before they handed control of my phone number to these fraudsters, as the PIN my niece set up on the account was evidently never asked for (she has never shared that PIN with anybody, including me, so it's not possible for the fraudsters to know it). As for the possibility that two employee credentials were used to effect the SIM card change -- well, that'd mean that this was an inside job, and would make it even more pivotal for T-mobile to contact me so that I can help them root out these bad actors from their ranks. In any case, I would like for any T-mobile representative perusing these forums to contact me so that we can continue to discuss this matter over the phone and over email. I strongly believe that T-mobile is culpable for the damage I suffered as a result of this fraud, because under no circumstances should any T-mobile representative simply hand over control of my phone number to some guy who found my name/address/number off internet white pages or whatever without even bothering to verify the matter with the customer who owns the number. Enhui Hao
File a complaint with FCC.
I purchased a Samsung s23fe and within 2 weeks I started having problems charging the phone so I bought new chargers. The phone has been trouble shooted, it's a defective USB port it would only charge wirelessly . Now the phone doesn't charge at all. It's completely off It was less than 30 days that I started to complain but they wanted to do a warranty replacement when T-Mobile went to process my warranty form they found that the phone was not in their inventory to be sold the numbers inside the phone didn't match what they had sold to me. Now I have to wait for them to resolve their issue with the serial number. And T-Mobile corporate told me I bought the phone from a T-Mobile location but they operate as third party retailer, (Who knew this? The Store And my Receipt says T-Mobile on Wharton Street Pittsburgh PA) customer care told me if I would have bought it from T-Mobile corporate location then they could return the phone and give me one in stock. Jenae a customer care representative said she notes my account to do buyer remorse at a Corporate location and get me a phone that was in stock and do a return I drove to the "corporate location" and they laughed me out of the store saying that customer care is wrong they cannot give me a return because they can't look up this other T-Mobile's information. And anything notes on my account is for me to wait til the other location resolves the serial number issues. So it's been an issue since Friday with the skus. I'm left with a unprocessed warranty form, a non working phone that I'm told I'll own on if I just leave TMobile the phone was bought on a promotion of Add a line and get a free phone. But if I leave I'll owe $1000 for the phone. That is defective! It should not be so hard to return a phone that you bought less then 30 days ago. How can T-Mobile sell me a phone that is not in their inventory? And then tell me they have to dispute this before they can process my warranty form??? Oh and its a T-Mobile store front but it's "third party" literally now I'm stuck with no working phone and they can't process my warranty form I'm told if someone will call me about my form and the SKU / IDM # numbers getting fixed on Friday coming up. So that's over one week that I'm supposed to be paying $130 a month for T-Mobile service and don't have a working phone? And no idea when I'll get a replacement? Also they said my bill would not change and they took away my hotspot and my insurance that I had before getting this phone. So yeah my bill is $130 like it was before but this phone is supposed to be free and I have no add-ons.now!! It's just $130 for the two lines a month. This is crazy and I need a phone! I work with pet care clients by the phone everyday and I'm using a phone from a friend with my sim card. I need HELP!
Unauthorized Charge From Tmobile Appeared on my Chime Bank Account That Tmobile Cannot Find
On July 15th at 9:52am PST a charge from Tmobile processed on my Chime Bank accountfor $141.59. I did not approve, request, or process this payment. This charge is unapproved, unauthorized and fraudulent. The charge occurred in Washington and I live in California.. I immediately disputed the charge through Chime support however they refuse to approve my dispute as they believe no error ocurred. I have spent an entire month+ going back and forth with Chime and Tmobile support - neither sides are able to assist me. Tmobile cannot find the charge in their system so my money is floating around the multi-verse paying someone else's bills and my bank cannot approve my dispute without written confirmation from Tmobile who cannot find the charge in their system.??? Tmobile support does not have the function to email me chat transcripts from my time spent working with their very nice support teams. They suggested that I send screenshots of my chat (20+ in total) in the hopes that the Chime Dispute team will take that as evidence. Who knows. But I am going to try. My case remains open and a mystery as I am out $141.59and Tmobile cannot find this charge nor is Chime Bank willing to support me and take my side. I have never experienced this in my life nor has my parents. I feel powerless facing two big business who are profiting off my horrible experience. I just want my money back.. WTH?!T-Mobile is frauding and charging for international calls made on wifi
I have beennoticingincreases on my monthly bill life $180and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my Spainfor years using WhatsApp Call and I have never been charged, since I have unlimited data. When I google the question I realize I'm not the only one who has this problem with T-Mobile.On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; Customer service didn't want to remove charges so I will be transferring my business to AT&T. I even visited the store here in Dadeland and manager will no remove the charges. They rather loose business, incredible.
Bait and Switch on Rebates
A month ago we talked to a sales agent for over two hours to nail down a deal. We were rolling over 5 lines and swapping one old phone for a new phone. We were responsible to return the old phone and were promised a $200 mastercard gift card per line. When the new phone and sim cards were delivered there was no information on returning the old phone and no gift cards. I called today and sent an hour with technical support and then another hour with billing. After walking through our account details the billing representative told me we would get the gift cards if we switched to a higher cost plan. Clearly a bait and switch. In the original sales call we covered in detail every aspect of the plan we were going to use, the trade-in for the new phone, and the per-line gift cards. Everything was completely clear between us and the sales agent. There was no confusion. I said "bait and switch" to the customer representative and she hung up. I'm planning to switch to another carrier as soon as possible.T-Mobile and assurion Fraud/ scam
I was almost scammed out of a replacement phone back in Aug. for my son's IPhone had to fight for 2 weeks was told someone else was using his broken phone. No one ever explained that mess to me but finally was able to get it replaced. Fast forward to now and I am going through it again. My other sons phone this time him and I upgraded to IPhones little over a year ago. His phone stopped working overnight I called assurion filed a claim was told I would get a text message in a a or two after the claim was reviewed so I could pay the deductible and replace the phone. 3 days later I called was told that my claim was denied because he didn't have insurance on the phone. Since then every time I call or my husband calls we are lied to told different things no one can answer simple questions such as how was I able to file a claim in the first place if the phone wasn't insured? Why are you putting me through this again like you did back in Aug. it's been nothing but BS. Then my husband was scammed by an after hours customer service person who convinced him that he had to add insurance to the already insured phone and then he could get it replaced only to be patched through to assurion who told him he had to now wait a month. You could hear other people in the background of his phone call giggling about us being upset when he asked to speak with a manager he was put on the phone with a man who had a thick accent and was rude. Disgusting behavior by customer care on both ends and still no resolution to my complaint or help understanding why I was able to file the claim. I know why I was able to file the claim because the phone had coverage originally someone needs to fix this but honestly I'm looking into switching providers and taking my complaints to the better business bureau because I've been lied to and fraudulent activity has occurred here. I could buy a new phone but it's the principle at this point. I guess this is what T-Mobile does doesn't value customers must not care about keeping them. I think I may post my experience on social media sights next to see who else has been through this surly I'm not the only one and this isn't the first time that they did something shady like this to me.
