Mystery Lines On Your Account
Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills. Nobody in our household has iPhones, but just today I was notified about a DIGITS promo that had been incorrectly applied to my account. As it turns out, T Mobile had allowed someone to add a new line and device on to my account without my knowledge. The best part is, they had been using DIGITS for some unknown reason. Perhaps it is to steal my information, perhaps it is to spam people from my phone number. In any case, customer service did remove it from my account right away, but my bill (after adjustment) is yet still $10 higher than it was last month. This kind of security breach must be something I am responsible for. They have so far been completely silent, and I am wondering what it is going to take for them to make this right. I've been a T Mobile customer for about a month now, and every week there is some kind of enormous problem. Regardless of my issues with the company, it would behoove you to double check your plans for new mystery phones that T Mobile has allowed onto them. They won't notify you, but they will bill you for it.
Unauthorized Charge From Tmobile Appeared on my Chime Bank Account That Tmobile Cannot Find
On July 15th at 9:52am PST a charge from Tmobile processed on my Chime Bank accountfor $141.59. I did not approve, request, or process this payment. This charge is unapproved, unauthorized and fraudulent. The charge occurred in Washington and I live in California.. I immediately disputed the charge through Chime support however they refuse to approve my dispute as they believe no error ocurred. I have spent an entire month+ going back and forth with Chime and Tmobile support - neither sides are able to assist me. Tmobile cannot find the charge in their system so my money is floating around the multi-verse paying someone else's bills and my bank cannot approve my dispute without written confirmation from Tmobile who cannot find the charge in their system.??? Tmobile support does not have the function to email me chat transcripts from my time spent working with their very nice support teams. They suggested that I send screenshots of my chat (20+ in total) in the hopes that the Chime Dispute team will take that as evidence. Who knows. But I am going to try. My case remains open and a mystery as I am out $141.59and Tmobile cannot find this charge nor is Chime Bank willing to support me and take my side. I have never experienced this in my life nor has my parents. I feel powerless facing two big business who are profiting off my horrible experience. I just want my money back.. WTH?!
Keep and Switch Fraud
Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…
Victimized by SIM card swap scam; would like to engage T-mobile regarding aftermath
Hello all. I'm writing this here because there doesn't seem to be a way for me to engage T-mobile over email (so as to send them all the evidence related to my horrible experience), and I'm hoping that a representativemonitoring the forums will pick up on this and provide a way for me to discuss this with T-mobile over email. Two day ago on the 25th of January, I was victimized by a SIM card swap scam perpetrated by some total strangersin New Jersey (I live in Washington state myself). The fraudsters apparently called T-mobile, impersonated me, and got my number transferred to their SIM card, which they then used to gain access to my bank account and PayPal account, leading to two days of hassle and anguish, as well as the financial damage listed below: $10,000 from my bank account that I cannot use pending investigation of fraud $1,075 in charges made to my credit card from my PayPal account Approximately another $100 in non-credit card-funded charges made using my PayPal account $62 I had to spend with my bank to preemptively decline further charges from PayPal before I was able to report the fraud (as PayPal, amazingly enough, doesn't have 24-hour customer service, so I wasn't able to stop the fraud until they opened shop at 6AM the next day) Plus whatever otherinformation the fraudsters have been able to glean from the data associated with my number that they may yet put to nefarious use I've had to spent the past day and a half closing and reopening accounts with my banks, changing phone numbers and passwords associated with my credit cards, and losing sleep in general because of this attack, and all because someone at T-mobile evidently didn't follow procedure (or worse). As outlined in this link, it's apparently now T-mobile policy that "SIM card changes will now require either SMS verification from the customer or the credentials of two employees". My niece, who is the owner and administrator of the account that my number (the one that was stolen) falls under, absolutely was not contacted by T-mobile prior to the SIM swap taking place; she only received a SMS notification after the SIM card change had already taken place(and we still have the message itself to prove it), at which point it was already too late to prevent the fraudsters from gaining access to my bank/online accounts. T-mobile also did nothing in terms of verifying identity before they handed control of my phone number to these fraudsters, as the PIN my niece set up on the account was evidently never asked for (she has never shared that PIN with anybody, including me, so it's not possible for the fraudsters to know it). As for the possibility that two employee credentials were used to effect the SIM card change -- well, that'd mean that this was an inside job, and would make it even more pivotal for T-mobile to contact me so that I can help them root out these bad actors from their ranks. In any case, I would like for any T-mobile representative perusing these forums to contact me so that we can continue to discuss this matter over the phone and over email. I strongly believe that T-mobile is culpable for the damage I suffered as a result of this fraud, because under no circumstances should any T-mobile representative simply hand over control of my phone number to some guy who found my name/address/number off internet white pages or whatever without even bothering to verify the matter with the customer who owns the number. Enhui Hao
SIM Card Swap: How To Stop The SCAM?
I just learned thatfraudsters can get enough information(from online or a phishing email you click on) toget T-Mobile to swap out the SIM card on your phone for one in their possession. After the swap is made over the phone, fraudsters can access your bank accounts, PayPal, crypto accountsand completely wipe you out with next to no recourse. I called T-Mobile customer service and asked them how to prevent this from happening. They said that whenever someone wants to swaptheir SIM card, T-Mobilesends a text to your phone BEFORE swapping it out. This is good because if you don't confirm that you want to do this(which fraudsters can't because they don't have your actual physical phone) then they have to go to a T-Mobile store to further complete the transaction, making it hard for them to follow through with the ruse. So if this is true, why does it still keep happening? And what else can be done? I mean, what if you accidentally click on a fraudulent email that you don't know is part of a scam, go to bed, wake upandfind out you're penniless, contact T-Mobile and your bank, only to have them bothsay they can't help. Is there any other way to proactively prevent this from happening?
