Keep and Switch Fraud
Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…
Charged for a Cell Spot
Hey All, I recently transferred (closed) my account and moved it into my ex-wife's name. The rep I worked with on the phone helped me close account and pay the balance for my phone, etc. Now a few weeks later I get a bill for $314.65 for a supposed CellSpot non-return fee. To the best of my knowledge I never received or used a CellSpot device- and have zero record of any communications with TMobile about it! I have spent 4 hours on the phone -- (mostly on hold) in the last couple of weeks-- only to eventually be disconnected when I asked for the call to be escalated. I asked the reps numerous times if they could provide me with a description of the specific device I was sent, and any documentation of the standard replacement fee charge- and if they have any record of my ever receiving it, but they are adamant that their system doesn't have that information. So am I just supposed to pay this phantom charge for over $300?!?! Helpppp!
T-Mobile is frauding and charging for international calls made on wifi
I have beennoticingincreases on my monthly bill life $180and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my Spainfor years using WhatsApp Call and I have never been charged, since I have unlimited data. When I google the question I realize I'm not the only one who has this problem with T-Mobile.On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; Customer service didn't want to remove charges so I will be transferring my business to AT&T. I even visited the store here in Dadeland and manager will no remove the charges. They rather loose business, incredible.
Do customer agents always like to customers?
They say they will call you back with an updated status on a problem but never do. They gave me a promo then took it away because they couldnt find the phones i sent back even thought the UPS tracker is in the system and they know where the box is. I tried to spend $4000 with them but they overbilled me and told me it was my fault and they wouldnt change it. I tried the SYNCAuto service but it didnt work the way i needed, they wouldnt confirm they wouldnt sell my location and speed data, and then want to have me pay for the hardware even though i cancelled the service after discussing all this with tech support and they said it wont work the way i need it too. CustomerWhoWasLiedTo
account fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when istopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. Ihaven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?
SIM Card Swap: How To Stop The SCAM?
I just learned thatfraudsters can get enough information(from online or a phishing email you click on) toget T-Mobile to swap out the SIM card on your phone for one in their possession. After the swap is made over the phone, fraudsters can access your bank accounts, PayPal, crypto accountsand completely wipe you out with next to no recourse. I called T-Mobile customer service and asked them how to prevent this from happening. They said that whenever someone wants to swaptheir SIM card, T-Mobilesends a text to your phone BEFORE swapping it out. This is good because if you don't confirm that you want to do this(which fraudsters can't because they don't have your actual physical phone) then they have to go to a T-Mobile store to further complete the transaction, making it hard for them to follow through with the ruse. So if this is true, why does it still keep happening? And what else can be done? I mean, what if you accidentally click on a fraudulent email that you don't know is part of a scam, go to bed, wake upandfind out you're penniless, contact T-Mobile and your bank, only to have them bothsay they can't help. Is there any other way to proactively prevent this from happening?
Im getting billed on games on google play on a tablet i dont own
This all probably started in 2023 or 2022 but I didn't notice that some I don't know add a watch and tablet to my account and recently I noticed that someone is charging me gems and other things on a game called Free Fire: The Chaos on google play they have probably spend more than 200+ worth of in game stuff. I decided to solve this and go to a T-Mobile store and when I told them my situation they didn't believe me and though I was the one that owned both the watch and tablet so they didn't help me with my problem. Recently I have called T-Mobile to try and help me but they either don't believe orsay they have blocked the transactions they don't work I stops for a while and when the transactions start again and I also tried to contact the fraud department but there no help I don't know what to do now there wasting my money I want to find who's behind all this. Do you guys have any suggestions?
