Keep and Switch Fraud
Anyone else having trouble with TMobile meeting it's promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…
Charged for a Cell Spot
Hey All, I recently transferred (closed) my account and moved it into my ex-wife's name. The rep I worked with on the phone helped me close account and pay the balance for my phone, etc. Now a few weeks later I get a bill for $314.65 for a supposed CellSpot non-return fee. To the best of my knowledge I never received or used a CellSpot device- and have zero record of any communications with TMobile about it! I have spent 4 hours on the phone -- (mostly on hold) in the last couple of weeks-- only to eventually be disconnected when I asked for the call to be escalated. I asked the reps numerous times if they could provide me with a description of the specific device I was sent, and any documentation of the standard replacement fee charge- and if they have any record of my ever receiving it, but they are adamant that their system doesn't have that information. So am I just supposed to pay this phantom charge for over $300?!?! Helpppp!
T-mobile stole my social security number
I recently had an issue with my phone and called later in the evening to remedy the problem. Because it was in the evening an out of country T-mobile representative tried to fix the problem but was unsuccessful soshe transferred me to technical services. The technician that took my call was also out of country asked for my full social security whichI reluctantly gave it out to resolve my phones issues. Approximately 3 days later I got an alert from one of the credit reporting agencies that my social securitynumber was found on the dark web. Coincidence, I DON'T THINK SO! I never fall for scams and I never give my social security number unless I absolutely have to. I talk to a manager during the day who was state side and he stated that T-mobile has to occasionally ask for the social security number to ensure they are talking to the right person. Why do we have a PIN number than??? He stated that the fraud department already looked into the problem and found no evidence that my social security was compromised. I askedif the phone call was recorded and did they question the individual I spoke with. He stated that he doesn't have access to that information but if I wanted to write a letter the the fraud department(really, a letter and not an email) that I might be able to get more information. Judging from what others have said when they wrote the the fraud department and got NO correspondence, I'm not going the waste my time. I than asked the manager to have T-mobile pay for one year of fraud protection and he said T-mobile doesn't provide that service and will not pay for a third company to monitor my account. What did I have to do to protect my entire financial standing? I had to call all three credit report companies and put a fraud alert on my account, call the social security and put a freeze on my social security number which I'll have to go to the social security office and stand in line for god knows how long if I ever want to unfreeze my social and finally I called the attorney general to report the issue. Talk about a huge hassle and scare for me!!! Why the H*LL does T-mobile every have to ask their customers' for their social security number??? Than to make matters worse, THEY DON'T OWN UP TO A PROBLEM THAT THEY CAUSED!!! I've been with T-mobile for over 25 years and this is how they repay my patronage? I'm now in the process of looking for a new cell phone company because I can no longer trust T-mobile.Sad, isn't it, that T-mobile stole my social security and don't owe up to it or help it's customers who suffer because of their negligence. Than, the only way to communicate the the fraud department is through snail mail. DISCUSTING!!! Thanks, Your loyal customer
Sorry I changed over from ATT
I was with ATT for over 20 years. Recently, a couple of family members changed over to TMobile. So I thought why not. But from Day 1 it has been a nightmare. Besides the fact that there customer service agents are taught to never put a manager on the phone,Now I have to deal with these phone issues every single month (several times a month). They never price locked. No matter what they toldme. I was told that I would receive a plan for60 dollars a month for 2 lines. The first couple of months, I received a bill for 4 phones linesand never could get that off no matter how many reps I spoke to. To appease me they handed me a 20 dollar credit off a 135 dollar bill.So far, since day one I have over paid probably about 200 dollars, and that's alot to say since I've only been with them for about 3 months. Then I put an international plan on my phone for an extra 15 dollars. They never added that on until after I finished the calls. So I got charged for the international plan and the phone calls too.Then I was told that the bill would be fixed oh about 6 different times back to 60 dollars. It never was. No matter who I spoke to. It seemed that I was wasting their time and there is no loyalty department besides getting a frikin burger on Tuesday for free with purchase. The other way I got tricked which I think maybe illegal not sure checking into it. That even if you cancel you are still charged for the remainder of the month. That means if you cancel on the beginning of your monthly cycle, then you are still charged for the remainder. No credit refund no prorating. I want a department that cares what i am saying, listen and can fix the dang problem. Now I am locked into this expensive getting this phone with them. But no matter what I am reaching out to an attorney because I know that I am not the only one going through this issue. I also had to record all the conversations because I didn't belive them at any point after the initial contact. I am so confused how you can tell a customer that this is their plan and then go and charge them an additonal 50 bucks each month as though they have many more lines.
T-Mobile is frauding and charging for international calls made on wifi
I have beennoticingincreases on my monthly bill life $180and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my Spainfor years using WhatsApp Call and I have never been charged, since I have unlimited data. When I google the question I realize I'm not the only one who has this problem with T-Mobile.On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; Customer service didn't want to remove charges so I will be transferring my business to AT&T. I even visited the store here in Dadeland and manager will no remove the charges. They rather loose business, incredible.
Do customer agents always like to customers?
They say they will call you back with an updated status on a problem but never do. They gave me a promo then took it away because they couldnt find the phones i sent back even thought the UPS tracker is in the system and they know where the box is. I tried to spend $4000 with them but they overbilled me and told me it was my fault and they wouldnt change it. I tried the SYNCAuto service but it didnt work the way i needed, they wouldnt confirm they wouldnt sell my location and speed data, and then want to have me pay for the hardware even though i cancelled the service after discussing all this with tech support and they said it wont work the way i need it too. CustomerWhoWasLiedToaccount fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when istopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. Ihaven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?