why cant your service agent find my order information?
I placed my order for the home internet and I went to go create my T-Mobile ID of course I was metwith what many people have previously noted as a "dead end" because it kept asking for my telephone number thatI do not have throughT-Mobile and I do not want one I wanted access to their home internet because that is the most convenient one currently and was the home internet that had the best prices as well although I'm starting to reconsider Spectrum even though I have had zero service over the past month with Spectrum but that being said I went to go talk to a service agent about my situation and I was met with the dead end as well because they could not currently find my order information and I've given them the screenshot to my email that confirms it so can somebody explain to me why suddenly my information is not existent
Worst Customer Service Rep
I am writing to express my dissatisfaction with a chat support interaction I had on September 12, 2024, at 6:07 PM with a representative named Xarina. Xarina provided incorrect information regarding my device installments, telling me that I had an additional payment due despite being informed earlier that this month would be my final installment. When I tried to clarify this, Xarina repeatedly advised me to wait for the bill to generate, rather than addressing the issue directly. Eventually, I spoke with another representative who explained that the system would update correctly on September 21, 2024, due to the installment start date. This was helpful, but it was frustrating that Xarina could not provide the same clarity and instead offered unhelpful advice. This experience highlights a need for better training and accountability for your support staff. I hope this feedback helps improve your service.
Problems with linking my internet phone number to my t-mobile ID
So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn't have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says that my email is not linked to my phone number. Does anyone have any idea on how to help me out please?
frustrado
I created an account when I tried transferring from Verizon. I created my Tmobile ID and when I went to log in it told me to check my 10 digit phone number to see if is correct. So I'm thinking I made it with one digit off. So I tried calling customer service and going into the store to see if I can reset my account pin and change the number ( cuz can't remember either one) and I'm being given the run around. I just wanna delete my account but no one is helping me. They tried charging me for a service I haven't used yet so I just want to delete my account.my tmobile account site
For the last week I've not been able to log into my my-T-Mobile (prepaid) account . I will use credentials it will try to proceed to dashboard but keep spinning. Am I the only one?? This is a huge issue as I can't see any of my account details and the T-Mobile app won't allow prepaid customers to log into it .
