I can't receive my order for 3 weeks already😡
t-mobile! when will i receive my order 110179392891, which was sent three weeks ago and still hasn't arrived!!! no requests to customer support helped me solve the problem, in response I get the template: "we will do our best" and nothing happens!!!👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Upgrade question
I am trying to upgrade to a new phone. I chose the line that is eligible for upgrade, chose a phone, verified my trade in device and when I get to the cart it says "New Phone Line" . The number is the same as the one I'm upgrading. Is this adding a line with the same phone number or is this an actual upgrade ? I do not want to add another line. I just want to upgrade my actual phone and send back the trade in.
Upgrade para Siempre
I apologize for cross posting. I tried to ask this at the end of a "solved" discussion. That said, we signed up with T-Mobile in October of 2021 using the Magenta Max 55+ plan and financed 2 iPhone 13s using the Forever Upgrade with 30 payments. We paid off the phones in March. We got the text in December saying Forever Upgrade was ending but we could keep our plan and get the new Go5G Next benefits keeping our costs the same. We stopped by T-Mobile on Friday and they told us our iPhone 13s were only worth 340.00 on a trade, but if we upgrade to the new plan we could get 830.00 for the phones and it would only cost us another 26.00 a month. We don't want to loose our Magenta Max55+ plan, but also feel like the Forever Upgrade was a bait and switch if our phones are now worth less than half of what we were promised. At this point is it better to wait for the iPhone 16 and take the 340.00 trade in then? Or, was the salesperson lying to us in order to try to move us to a higher cost plan. He had our account open on his tablet but just kept saying that plans changed and moving was the only way to get the full 830.00 for our devices.
EIP Return
I got an iPhone 14 Pro Max a few months ago on EIP. It was supposed to be jump on demand but for some reason it's just a regular installment. Idk how that happened because I was on the phone with an employee who must have done it wrong? Never had that problem before. Anyway, I'm switching all of my stuff to android, so I'd like to switch phone obviously. I've been told I can't return the phone to cease payments, but since someone internally messed up how the device was purchased, I can't even trade it in to switch. Has anyone had this issue and/or does anyone know how to fix it? I don't want to pay the $800 something I have left for a phone I'm not going to use just because someone internally messed up the process.