missing phone shipped to tmoble
Has anyone else had an issue with swapping out a phone on warranty then shipping the old one back to tmobile to be told MONTHS later that they did not receive the phone and charging over $1000 fee on a paid off phone that was broken???? tmobile is being no help at all. everyone I have contacted basically says so sorry, too bad for you! they finally "supposedly" opened an investigation through their warehouse but I've yet to receive email confirmation of that. I REALLy do not want to pay $1000 for a paid off broken phone that I mailed back!! I saved the shipping receipt for over a month but had no idea there would be an issue. Is there no way to track the actual phone?????
defective phone
I started to file a claim with Assurant. But now i'm not sure that's the way to go. Yes i do have a cracked screen but the issue that i'm concerned about is that my phone gets hot even when i'm not using it and it doesn't matter what the battery life is ,it will turn itself off. (i assume it might be a safety precaution,since it gets hot). but then I have to recharge it because it will be dead. And since this started happening the back of the phone is starting to come off (unglued). What should I do ?
Internet is connected but there is no gateway?
I am trying to set up a separate network on my home internet. The baby monitor we have needs to operate on 2.4Ghz. I am on the T-Life app and it when I go to Manage Internet, it asks if my gateway is set up. I said yes and it takes me to the screen telling me to reconnect. I go to the Wifi Settings on my phone, log out, log back in and go back to the app. And there's no changes. I can't go past this screen. I put in my IP address to log in as an administrator and it took me ot the T-Mobile Gateway Home and this is what it is showing me So I decided to select Set Up My Gateway, completed everything and it took me right back to the T-Mobile Internet page on the app where it wants me to connect to the Wi-Fi even though I am already connected. Very confused as to what is wrong and what I'm doing wrong here.
Network pass, multiple fails
Hello - I am interested in switching from my existing carrier to T-MOBILE. I'd like to confirm service works in my area and was informed from the sales team at T-MOBILE about a network pass. I have downloaded the app and started the work to do this. Unforunately, the app crashed during this experience and blocked the ability to start a network pass. I then went into a store for help. They helped me and the app informed me that my zipcode did not have any phone numbers available and to try again later. I re-did this step and entered another address in another zip code upon recommendation from the sales team. The app then said I had already had a Network Pass and could not get another one. I then called the technical support for Network Pass and they said they could not find any activity with my phone number nor email nor address. They also said they cannot fix this and this was the highest level of escalation possible. I need to wait 12 months or fake it with someone elses phone number. Who can I speak with to fix this? Where else can I escalate this problem? I'd like to confirm if T-MOBILE works for me. You are turning customers away! Sincerely, Potential Customer Nick
logging in app issue
Since I got my phone from t mobile (iPhone 15) I haven't been able to completely login to the app. It just says processing then give a loading wheal and back to processing. I called before and was told that they are updating it. I waited for the update still no change. I made sure my phone is fully updated still no change deleted the app and reinstalled no change. I can login to my account on the website but it won't let me go anywhere but to my account itself no shopping or benefits to look at. SO I AM WONDERING WHAT IS WRONG WITH YOUR APP AND WEBSITE IT BEEN 2 TO 3 MONTHS!!!!!!!!!!!!!!!!!!!!!!!Logging into my account
Why is it so dang hard to log into T-MOBILE app without a T-Mobile phone number.. I think they need to go back to the drawing board and give it another good ole college try.. like for real all I wanted to do is login to activate my sim card to activate my phon3s.. but no T-Mobile has nothing better to do thwn spin and throw customers like crazy.. had anyone in this community cracked this conundrum yet.. because all I see when you Google this problem is a whole lot of sad emoji faces plrase someone help me... Dazed&Confused.. in Fla.
