why cant your service agent find my order information?
I placed my order for the home internet and I went to go create my T-Mobile ID of course I was metwith what many people have previously noted as a "dead end" because it kept asking for my telephone number thatI do not have throughT-Mobile and I do not want one I wanted access to their home internet because that is the most convenient one currently and was the home internet that had the best prices as well although I'm starting to reconsider Spectrum even though I have had zero service over the past month with Spectrum but that being said I went to go talk to a service agent about my situation and I was met with the dead end as well because they could not currently find my order information and I've given them the screenshot to my email that confirms it so can somebody explain to me why suddenly my information is not existent
Wifi disconnecting
So, I've had T mobile home internet for about 4 months, and it worked perfectly fine for about 3 months then it started disconnecting randomly over and over again, I play games like siege both on my Xbox and pc and I got banned 3 times for not being able to reconnect after getting disconnected. It usually works fine for about 15 minutes then it disconnects constantly sometimes even immediately after loading into a game. But it makes it impossible for games, video calls, and any other type of services that require consistent connectivity. is anybody else having this problem? I called support 3 times and swapped the gateway out and I thought it fixed it but a week later it started doing it again. The first 2 people were helpful, but the last person seemed confused like they've never heard that before and acted like I was doing something wrong on my side. Let me know if there's any fixes I really don't wanna keep paying for this service if it just doesn't work.
T-mobile charging me for returned phone
So my s23 ultra broke back in July, i used the insurance. Tmobile sent me a refurbished phone and a prepaid ups label to send the old phone back. After about a month I get a notification that I owe 1400 dollars for a device I never returned. I called customer service, gave them the tracking number that ups says was delivered to Ft Worth Texas. Customer service calls me back in August saying they still haven't located the phone and pushes billing out to October. I get a call from customer service this month and saying the IME number on the phone that was received was not the correct phone so now they are trying to stick me with the bill. The phone I returned was 100 percent the phone I got from the local store. ¿Qué hago?
needs to speak ro excutives or legal action - scammed
Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help. If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB. I am going to the small claims court ! The fcc and the consumer protections office . bill is almost 500$ for last 2 month when it should be 271$ or lower but they trapped me and refused to honor the promo I should of had day one - after me spending close to 2000$ I got nothing from these guys ! Smoke to all supervisors who says kill bill is over but refuses to help or accommodate me - at this point this is very criminal and something will be done - pls contact me direct and let it be with a fix to this situation - lady was fire who was in store - had pones for over a month with no promo (that was agreed we go in store) - I said no insurance it was changed without my agreement (both my promo , plan, and insurance ) - free equipment light glass screen protector and chargers suppose to come deee with phone .. - for some odd reason I'm being charged for everything - even the phone that I was suppose to get "on us" for porting in my number ! I don't know if it's racism n discrimination or what but this is absolutely bad ! Not to mention I work for T-Mobile so I can't even use my employeee discount - these guys costing me additional 75% a month on top of that -
Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.
reactivation fee!
I check my Internet bill on the first of every month, unless it says I have a credit the month before. (Sometime I prepay a month or so in advance) July, it said I had a credit and this month... September, it said I owed a reactivation fee of 24 bucks! That's close to half my bill! I went through all my bills again with a fine tooth comb only to see that they take the money from the credit on the 19th, so me checking on the first was pointless!
