Disabling SIP/ALG on my new Tmobile Home Internet - FAST5688W
I've been running my work IP phone for over months with T-Mobile Home Internet with no change and all the sudden my desk phone will no longer work. WOrking with my company (we deploy this phone service) it appears that SIP/ALG may be the issue but can't find anything about disabling it on the Tmobile router. I'll need to get this resolved of will have to go back to a fiber connection.
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as well. During the day my gateway pulls about 500 Mbps and has a "Very Good" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. Nothing has changed other than the time of the day. I have a ticket open for the "local engineering department" to troubleshoot. It'll randomly be good during the night and then go back to the unusable 5 Mbps. I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has "stopped communicating." Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only tothen get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they've exhausted their checklist?
"Secure Connection Failed" Error after 1.03.20 Update
I have the G4SE router which had been working pretty well until recently. I like many others had the VPN disconnection issue that was recently fixed with the 1.03.20 firmware update. While this update did fix my VPN disconnection issue, it did introduce a brand new issue. I am able to connect to my VPN, and access my email, and internal company messaging systems like Teams. However, my internet connection is now being blocked from accessing any internal company sites, systems, or shared drivers or folders. I receive the following error message below "Secure Connection Failed" Error Code: PR_CONNECT_RESET_ERROR "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified" I have never received this message before with any T-Mobile gateways, and it only occurred after this latest firmware update. I have tried both Wifi, and ethernet connection to the gateway. I have reset the gateway and played with somewindows settings but haven't found a solution. Has anyone else had this problem after this update? Any suggested fixes?T-Mobile Home Internet setup video
Good day, As a user of T-Mobile Home Internet (TMHI), and someone who answers questions about the setup in this forum, I thought it might be helpful to post a few videos on the setup. There are many setup videos available, but the one linked below seems easy to follow and understand. For advanced users, you will find it boring. NOTE: if you are in an area where a T-Mobile cell tower is not close, your signal and performance may not be adequate and this service may not be for you. However for me and many others, we are within about 1-2 miles (line of sight) of our cell tower for 5G service. If so, you should get "4-5 bars" and get over 75 - 150+ Mbps download speeds. Also - you can change your SSID / wifi network name and password (please do so) during the setup process when using the T0Mobile Internet app to setup your new gateway/device. And, with the second video, if the user would have rotated his gateway a few degrees and waited and check his signal, he would have probably seen a signal improvement (the 5G antennas are located at the corners of the gateway). Most users find that using the process of rotate - check speed/bars - repeat, provide good results. Finally, use the include app function to set the gateway/device close to a window and inline with your cell tower (placement function in the internet app). I used "share location" and "camera" to point your camera in the direction of the cell tower in your area...seemed to work well. I hope this helps the greater TMHI community. Did it help you setup your T-Mobile gateway? What are your speeds (speedswill vary based on your location)? All the best!
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
NAT/forwarding issues while gaming/streaming
Hey guys, I'm new here... I just got my gateway in yesterday... I must say, I'm highly disappointed and I only wish I researched this further before I ordered it...I've already donemultiple searches on this topic, so I'm not gonna ask the question I've been wanting to ask which was: "Why isn't my connection open NAT?", or "Why can't I port forward?". I've pretty much answered all of those questions myself by simply searching. I have taken it upon myself to call T-mobile's tech support anyways in the event that somehow a miracle is sent my way.... Fortunately for me, a very kind gentleman by the name of Alex, employee number 786457, assured me that they will be fixing the problem within a 48 hour period. I was told there will be some Beta software sent to my unit "possibly". And yes, that was the word used... Not sure how far I can believe that, seeing as how a lot of you are having issues. But anyway, this is my journey. I will post some updates here n there to let y'all know the outcome. Worst case scenario this causes me to vacate the community & the service entirely. Because this is probably one of the largest handicaps any network can have, it's almost like having parental control without it actually being implemented. Stay tuned folks, I'll let you know what happens. Hopefully this "beta" program isn't bullcucky.
