why cant your service agent find my order information?
I placed my order for the home internet and I went to go create my T-Mobile ID of course I was metwith what many people have previously noted as a "dead end" because it kept asking for my telephone number thatI do not have throughT-Mobile and I do not want one I wanted access to their home internet because that is the most convenient one currently and was the home internet that had the best prices as well although I'm starting to reconsider Spectrum even though I have had zero service over the past month with Spectrum but that being said I went to go talk to a service agent about my situation and I was met with the dead end as well because they could not currently find my order information and I've given them the screenshot to my email that confirms it so can somebody explain to me why suddenly my information is not existent
T-Mobile ID
Does any one know how to create a T-Mobile ID and access the account?I startedT-Mobile 5G internet service on April 22 andhave been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was "We're sorry, we don't recognize this email." Yet, I inputthe exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the"You're In" email, confirmation of order email,terms of service mail, as well as several marketing emails). Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers). However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (non-T-Mobile) an error message pops up "Please verify your 10 digitT-Mobilephone number is correct." I am stuck in a maze of never-ending loops -- first I could not create a T-Mobile ID since my email supposedly was not recognized, and now I cannot access my account because I receive an error message that I am not entering a T-Mobile phone number. I do not have T-Mobile phone service, and when I enter the phone number listed on my 5G internet gateway I get theerror message that I was getting when initially trying to create a T-Mobile ID: "We're sorry, we don't recognize this email."
