I hate that customer service is being outsourced to different countries
I'm not racist. I'm not looking down on anyone. It's just hard to speak to customer service reps from out of the US. They are limited on what they can do. Half of the time what they say doesn't end up happening how they explain. They say one thing and it's wrong. I had someone give me a whole plan and saying he'd make a request to help us upgrades phones. Nothing he said was right or true. He was a manager! I spoke to someone in the US and they explained it all to me perfectly. I wasn't happy with the results but it made sense, it was accurate information. I understoodthe details and how Tmobile worked. When I had another issue, a rep again from out the US made promises. Nothing happened how theysaid it would. I called customer service again and I got someone in the states, and again they fixed everything within mins. I hate this customer service.
How do I turn off International calling entirely on my T-Mobile phone line?
Me or one of my family members accidentally dial a international number directly from contacts which doesn't go through WhatsApp or Hangouts and unknowingly goes through T-Mobile. I want to entirely shut off the option to dial International numbers from cellular line. ¿Cómo lo hago?
International Wifi Calls
I am trying to understand this. i was on an international call for over 3 hours. I thought since it was a WiFi call I would not get charged expensive international rates. After my call, I received a text that my call cost me $636.00.. That's $3 a minute charge. I think that is kind of outrageous for a WiFi call. Is this standard in the industry? I just want to understand this practice. if they call me do I getcharged the same or is it free because I am the one who answered the call? Help me understand how this all works to see if I need to pursue other avenues to communicate with friends abroad I have made over the years. Thank you for your time.
international service just stopped working
Hi there! I have an international plan and my international plan just stopped working today. No service at all , even when back in a service area. Same thing happened to my mom who was on Verizon. Tried calling Tech Support but was on hold for more than 40 mins with no response . Any way anyone can assist ?T-mobile unable to fix SMS problems with Greece
Here is an update on the previous thread of being able to receive SMS from any Greek carrier.I literally had 12 tickets opened with Tforce on twitter and 611. They promised they would escalate it. They never did. First, they said it was the sender. I gave them multiple numbers with the problem. I told them that when I switch the network from automatic to AT&T, even on wifi, messages did come through. When I told them more than one line had the problem, they asked for the second line. Their conclusion: it was the device. I used Verizon as a trial esim on my device and my friend used AT&T. No problem. And yet, T-mobile comes back with "ask the sender to check their network," "it's your device," and "line is provisioned correctly for SMS." I am horrified both at the bad customer service that refused to really escalate it to a level where it could be solved, and at myself for allowing this to happen when they kept running me around in circles.
