internacional
144 TopicsInternational Pass Ripoff
I signed up for an 10-day International Pass this morning. I overlooked the option to select a start date so it defaulted to today/immediately.I called Customer Support and was told they couldn't change the start date since it defaulted to immediately. This is unreasonable and poor customer service. Be careful of gotchas.28Visto0likes0ComentariosWhy I am not receiving OTP/text messages on my Tmobile prepaid sim(15$Every Month Plan) while In India
I have active T Mobile Prepaid sim with 15$ every month recharge plan. Recently Moved to India for 2months stay from USA. I am not receiving OTP/text messages on my T mobile prepaid sim(15$Every Month Plan) while In India. Please suggest me or help me on thisSolved184Visto0likes7ComentariosPrepaid top up with Irish card not accepted, but a random list of countries are accepted?
Hi, in the past I was able to use my Irish credit/debit cards to top up my T-Mobile prepaid account. This seems to have disappeared, and now there is a random list of countries whose cards are accepted for payment. My country, Ireland, is not on this list, although other Eurozone countries (Finland, France, Germany, Italy) are. Does anyone know why this changed, and is there any way for me top up using one of my own Irish cards, rather than asking a friend in one of the accepted countries to top up for me? Thanks in advance.52Visto0likes0ComentariosiPhone unlock for international travel
Hello, I have 4 devices and thos are locked to T-mobile because those are on installment plan. It has been close to 2 months since I have joined T-mobile. I have an international trip coming up in November. I am wondering if T-mobile can temporarily unlock my devices so that I can use the same using local sim cards while overseas. I can produce flight ticket and hotel bookings details to show the proof.Solved276Visto0likes1ComentarioFamily Moving to the Netherlands for School
Hello, My daughter is moving to the Netherlands for two years and is trying to figure out what to do with her phone. She would like to keep her phone number that she has had her whole life. I read that T-Mobile will not allow you to travel and use foreign cell towers for over 90 days. What would be the best option for her in this case?Solved79Visto0likes2Comentarioshow long does it take for my phone to show unlock status?
how long does it take for my phone to show unlock status? I recently paid off my iphone through t-mobile. I am traveling outside of the country for military duty and need to get a local e-sim card. The T-mobile account shows the phone is unlocked, the t-mobile rep tells me it's unlocked, but when I go to my settings, it still shows it's locked. its been a couple days now, and I really need to get service in this new country.135Visto0likes1ComentarioWhy is T-mobile charging for WhatsApp international video calls?
I have beennoticingincreases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country for years using WhatsApp VideoCall and I have never been charged, since I have unlimited data. When I google the question I realize I'm not the only one who has this problem with T-Mobile.On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; she issued a one time courtesy refund to my account though.Then I spoke to a second agentand then a third agent, who both blamed WhatsApp for the issue. Here is what What'sApp says on google about this known issue: "WhatsApp uses your phone's cellular connection or Wi-Fi network to send and receive messages and calls to your family and friends. As long as you haven't exceeded your mobile data allowance or you're connected to a free Wi-Fi network,your mobile provider shouldn't charge you for messaging or calling over WhatsApp" I I've been with TMobile for about 15 years, but this issue made me consider taking my business elsewhere, since I videocall Brazil everyday using What'sApp. I was offered to have put a block on international calls on my account whatI will not do since I must be able to call abroad in case of an emergency. So, in other wordsthey may keep charging me and keep blaming WhatsApp for that. Thanks God they are not the only cellular company over there!Solved35KViews5likes29Comentarios