I hate that customer service is being outsourced to different countries
I'm not racist. I'm not looking down on anyone. It's just hard to speak to customer service reps from out of the US. They are limited on what they can do. Half of the time what they say doesn't end up happening how they explain. They say one thing and it's wrong. I had someone give me a whole plan and saying he'd make a request to help us upgrades phones. Nothing he said was right or true. He was a manager! I spoke to someone in the US and they explained it all to me perfectly. I wasn't happy with the results but it made sense, it was accurate information. I understoodthe details and how Tmobile worked. When I had another issue, a rep again from out the US made promises. Nothing happened how theysaid it would. I called customer service again and I got someone in the states, and again they fixed everything within mins. I hate this customer service.
How do I turn off International calling entirely on my T-Mobile phone line?
Me or one of my family members accidentally dial a international number directly from contacts which doesn't go through WhatsApp or Hangouts and unknowingly goes through T-Mobile. I want to entirely shut off the option to dial International numbers from cellular line. ¿Cómo lo hago?
Calling a US number when they are overseas results in charge
My son called someone at their US number when they were traveling overseas. I just got a notification that T-mobile charged us $3/minute for the call… $65 for a 23 minute call between two US phone numbers. Everything I have seen here on this forum and elsewhere says this should not happen. But the customer support person I spoke with says it has always been this way. Is this true? Should I be charged for a call I make to a US number, if that person happens to be overseas?
International Wifi Calls
I am trying to understand this. i was on an international call for over 3 hours. I thought since it was a WiFi call I would not get charged expensive international rates. After my call, I received a text that my call cost me $636.00.. That's $3 a minute charge. I think that is kind of outrageous for a WiFi call. Is this standard in the industry? I just want to understand this practice. if they call me do I getcharged the same or is it free because I am the one who answered the call? Help me understand how this all works to see if I need to pursue other avenues to communicate with friends abroad I have made over the years. Thank you for your time.
